Rapid RadiosReviews of rapidradios.com

Response from Rapid Radios· Jul 30, 2026

Thank you for your feedback. We understand your concern regarding the annual service fee and would like to provide some clarification. Every Rapid Radio includes the first year of nationwide service at no additional cost. After the first year, there is an annual service renewal of $50 per radio to maintain LTE connectivity across multiple nationwide carrier networks. This is not a monthly fee, and customers are free to renew whenever they choose to continue service. We strive to clearly communicate the annual renewal throughout our website, product pages, FAQs, and during the checkout process so customers understand how the service works before purchasing. We would like the opportunity to discuss your concerns further; however, we are unable to identify your account based on this review alone. We are requesting your contact information so a member of our Customer Support team can reach out to answer any questions, address your concerns, and work toward a resolution. We hope to have the opportunity to turn your experience into a positive one. -The Rapid Radios Team

Response from Rapid Radios· Jul 29, 2026

Thank you so much for your wonderful review! We're thrilled to hear your Rapid Radios have been a valuable communication tool for your crew, especially at remote job sites. We're also glad Hailey was able to quickly resolve your parts issue and get you taken care of. Thank you for choosing Rapid Radios. We truly appreciate your support and are grateful to have you as part of the Rapid Radios family! -The Rapid Radios Team

Response from Rapid Radios· Jul 29, 2026

Thank you so much for your wonderful review! We're thrilled to hear Jared was able to quickly get your account updated and make the ownership transition simple and stress-free. Providing fast, convenient customer support is something we take great pride in, and we'll be sure to share your kind words with him. Thank you for choosing Rapid Radios and for trusting us to help keep your team connected. We truly appreciate your support! -The Rapid Radios Team

Response from Rapid Radios· Jul 28, 2026

Thank you so much for your wonderful review! We're thrilled to hear your Rapid Radios have been a great fit for your church safety team and that you've expanded your group with nine additional radios. We're also glad Abigail was able to quickly get everything transferred to your original account and make the process easy for you. It's great to hear the radios worked well for you in rural South Carolina, even where cell service was limited. We'll be sure to share your kind words with Abigail! Thank you for choosing Rapid Radios and for trusting us to help keep your team connected and safe. We truly appreciate your support! -The Rapid Radios Team

Response from Rapid Radios· Jul 28, 2026

Thank you so much for your wonderful review! We're thrilled to hear your grandchildren have enjoyed your Rapid Radios over the past two years and that you've had such a positive experience with both the radios and our Customer Support team. We're glad our team was able to answer your questions promptly and thoroughly when you decided to renew your service. We truly appreciate your kind words about our commitment to our customers. Thank you for choosing Rapid Radios and for allowing us to be part of your family's adventures. We’re grateful to have you as part of the Rapid Radios family! -The Rapid Radios Team

Response from Rapid Radios· Jul 28, 2026

Thank you for the great review! We're thrilled to hear you're enjoying your Rapid Radios and had a positive experience with our Customer Support team. We truly appreciate your support! -The Rapid Radios Team

Response from Rapid Radios· Jul 27, 2026

Thank you for your wonderful review! We're thrilled to hear Jackie quickly diagnosed the issue and had everything resolved in just a few minutes. We'll be sure to share your kind words with her. Thank you for your support and for choosing Rapid Radios! -The Rapid Radios Team

Response from Rapid Radios· Jul 27, 2026

We're sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns. Rapid Radios do not operate the same way as a typical cell phone. While they utilize LTE infrastructure, they are purpose-built communication devices with commercial-grade hardware and multi-carrier roaming capabilities. Unlike most cell phones that are generally limited to a single carrier, Rapid Radios can utilize AT&T, Verizon, and T-Mobile networks. If one carrier experiences an outage or has limited coverage, the radios can often continue communicating by utilizing another available carrier. This also means there are many locations where a personal cell phone may have little or no service while a Rapid Radio continues to work because another carrier has coverage in that area. While no LTE-based communication device can operate if every cellular network nationwide were completely offline indefinitely, real-world emergencies are typically localized events involving individual carrier outages, network congestion, power outages, or regional infrastructure issues. These are exactly the types of situations our multi-carrier architecture was designed to help overcome. We also wanted to clarify your concern regarding renewals. We're not sure what you mean by needing to purchase new radios if service has not been renewed. Your radios do not need to be replaced if the annual service expires. You are able to renew your service at any time, and once renewed, your radios can be reactivated without purchasing new devices. We would like the opportunity to discuss your concerns further; however, we have multiple customers with the same name in our system and are unable to determine which account belongs to you based on this review alone. We kindly ask that you provide your contact information so a member of our Customer Support team can reach out to you directly, review your concerns, answer any questions you may have, and work toward a resolution. We hope to have the opportunity to turn your 1-star experience into a 5-star one. -The Rapid Radios Team