Raion GroupReviews of raiongroup.com

Can't trust these people to send the correct battery, nor to reply to requests for a return or refund when they did send the wrong battery.

I ordered the wrong battery and when I returned it, I never recieved an update. My money and time was wasted with this site.

I USED THE MODEL NUMBER OF MY UPS TO FIND REPLACEMENT BATTERIES. THEN MADE MY SELECTION FROM WHT YOU LISTED. THEY ARE THE WRONG BATTERIES AND YOU MADE NO EFFORT TO CORRECT THE PROBLEM. I trust your website. I enet4ers a Cyberpower model c1350pfcldcd. You are just another lying company. BURN IN h...L

Bought a replacement battery for my UPS, but for whatever reason it did not work so I contacted them for a replacement. After waiting a week I decided to just contact PayPal to get a refund. After an entire extra week I finally got a response to my original message asking that I send the battery back. They seemed to respond quickly enough at this point so I thought things were ok, but the moment I shipped the battery they stopped responding to me again. At the very least, PayPal ruled in my favor with my dispute, and I'm glad they did because it sure seems like Raion Group would've made off with my money if they hadn't. Thanks PayPal. --- Update: In response to Raion Group's response, I will give a full timeline of the events on my side. July 3: I contacted Raion Group about the problem with my order through their own channels. July 11: Having heard no response from them, I initiated a dispute with PayPal. July 16: I receive a response from Raion Group through PayPal, but due to technical issues with PayPal, I am unable to view the response. I spend the next couple of days working with PayPal to resolve this, but to no avail. July 18: A PayPal support agent escalates the case without asking me - I recorded evidence and supplied this to PayPal, and through them, Raion Group. In addition to the escalation, the PayPal support agent told me to wait on confirmation from PayPal before working with Raion Group on any sort of refund involving me returning the battery. July 19: I receive my first direct email response from Raion Group. Their email is directly in response to my original message to them on July 3. In this, they ask me to return the battery. July 25: PayPal asks me to work with Raion Group to try and resolve the issue, so I respond to their email from the 19th. We send several emails back and forth between the 25th and the 27th. July 27: I contact PayPal to let them know that I had reached an agreement with Raion Group where they said they would refund me if I returned the battery. I send over the email record of this and ship the battery out. Curiously, Raion Group does not follow up with me after I ship the package. July 31: Raion Group receives the battery at 3:34pm. They do not contact me to let me know or otherwise follow up on the situation. August 1: I follow up with Raion Group to ask about the situation, but receive no response. August 2: PayPal closes the dispute in my favor, giving me my refund. At that point I have still heard nothing back from Raion Group so I leave my review here. Less than 30 minutes after my review goes up, I receive an email response from them referencing my review, and then shortly thereafter they respond to my review directly on here. And now here I am, giving the exact timeline of events that I have in front of me.

The product is good, but getting a refund for a returned product is ridiculous. 10 biz days passed and still nothing. Update: The payment was sent via Amazon Pay and not a direct credit card payment as the seller stated in the response. Received the refund right after publishing the initial review. Disappointing that it had to be this way.

I ordered a replacement battery for my Duracell power pack 600‘s. I requested in the special request section of the order that they would make sure that the battery I was ordering was a direct fit replacement for the unit‘s. I received two 12V 11AH batteries. The batteries inside the power packs were 12V 26AH. A huge difference! When I contacted customer service, I was told that I could return the batteries, but I would have to pay for shipping. The return shipping would cost me over 1/3 of the value of the entire order. They also stated that they did not have a battery that was a direct fit replacement. Which is what I asked for! What a scam! I will never order from this dishonest company again. Be careful. Don’t risk losing money with Raion. Apparently, they have no idea what they’re doing, can’t follow simple instructions, and accept no responsibility for their incorrect actions. That’s just bad business! There are far too many companies selling batteries to risk getting it wrong with Raion.

I was supposed to have my battery by Monday. Today is Wednesday and still NO battery. Better find a more reliable shipper than the US postal service. 😔 VERY disappointed.

The battery sent did not fit the APC ups that I have in spite of me looking it up to get the right one.