The tracking of the shipment is awful
The tracking of the shipment is awful. No updates since Jan 28th. No idea where it is or when it will arrive. No phone number to call. My last two customer service emails have been unanswered.
By Paul T.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
19 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
"Welcome to Rainlex Store – your premier destination for high-quality sanitary and kitchen ware. We specialize in luxury bathroom and kitchen fixtures designed to elevate your home, apartment, or hotel with modern style, durability, and sustainability.Discover a wide selection of premium products, including shower faucets, basin faucets, bathtubs, kitchen sinks, bathroom vanities, shower doors, drains, mirrors, medicine cabinets, and essential replacement parts. Our collections feature cutting-edge, environmentally friendly materials that combine functionality with elegant design.Enjoy hassle-free shopping with free shipping on orders over $99, 24/7 customer support, secure payments, and a generous 30-day return policy. Whether you're renovating your bathroom or upgrading your kitchen, Rainlex delivers exceptional quality at competitive prices.Transform your space today – shop Rainlex for innovative home improvement solutions!"
Rainlex Store (rainlex-store.com) has 19 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
19 approved reviews, newest moderated first
The tracking of the shipment is awful. No updates since Jan 28th. No idea where it is or when it will arrive. No phone number to call. My last two customer service emails have been unanswered.
By Paul T.
Fast shipping, good product
By Homero M.
Easy to order, what we ordered will replace the rain shower we bought from a CHINA/HOME DEPOT supplier. We received no help from the original supplier or from HOME DEPOT. So the Rainlex Store was a Godsend; otherwise, we would have been into a high-cost replacement of the entire shower system.
By Eamon H.