Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
129 reviews
racktodoor.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rack to Door is an online destination for savvy shoppers looking for great electronics, tools, appliances, and more deals. We work with a network of brands and warehouses across the United States to source in-demand products ready to ship directly to your door.You'll find the same brand-name products you can find in stores and from significant e-commerce retailers, but at an everyday low price and with the assurance of our 30-day return and replacement policy. Shop with confidence at racktodoor.com!
racktodoor.com (racktodoor.com) has 129 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
129 approved reviews, newest moderated first
It was the worst experience, the trike I received is not working and have multiple issues, tried to contact the website via email , phone calls, chat and received no response at all. Now I am stuck with a non working trike because I chose rack to door through shop which so far has the worst customer service.
By Rana D.
Not resolved! Reached out on 4/29 and Kaylin responded back with a request for pictures , which I then sent back. After that, it has been radio silence . So I tried to chat , and I was like 400+ in queue. So I done made a phone call and was on hold. I ended that call, and surprisingly someone did call back from there due to my missed call which I appreciated. I assume somebody would be getting in contact with me fairly quickly , but nothing as of yet. All I need is a new screw for the front frame so that I can mount the fender and the headlight!
By Bella
A screw inside of my left brake was bent when the bike arrived, so the brake doesn’t work. I’ve tried reaching out to you guys but I haven’t received a response and the telephone number on the website is a fake number, this company is a scam and I will not make another purchase. I will be contacting Better Business Bureau.
By Kie
Trying to return purchase is broke and not getting a response
By Ricky H.
The product was damaged/defective. The seat did not fit into the location for the seat, looks like the pipe was bent. The hinge would not lock/close. We could not get customer service on the phone from racktodoor, or the manufacturer. We went through paypal for a refund, but we would have to pay to ship it back to the company, but it would cost more to ship it back than we paid for the bike which was $850. Whatever you do, do not purchase from this company. They are now on my do not purchase list. Also beware they have changed their name to "SeaCorners"
By Vida L.
EBike delivery was fine and assembly fairly easy. One tire had a damaged rim defect and that tube blew up when airing up at the 15lb. mark. Unacceptable for a brand new bike.
By GangNet
My experience with this company was AWFUL ! I ordered 2 e-trikes , a total of 1,700.00 and got 1 bike delivered. Tried calling the company and got an individual that stated he is not the company, and has been getting calls for this company for about 2 weeks . He stated if I were to get to Rack & Door to let them know about this phone issue.. I emailed them at least 3 times and never got a response!! Finally called my bank and charged back 850.00 for the trike I never received. I would recommend not buying from this company, ever!! Absolutely NO Customer Service.
By Natalie
I sent a picture of a very scratched up part of the bike wheel and 2 emails. No response
By Theresa E.
