Rackspace TechnologyReviews of rackspace.com

Please do not use this Rackspace. Their IT department is great but their customer service deparment is terrible and unethical. They will bill you after you cancel then tell you that they don't have a cancellation ticket. When you don't pay the balance you shouldn't have been changed, they will send you to collections and ruin your company credit. I've never been more disappointed with a company. Do yourself a favor and save yourself a lot of time and money. Go elsewhere. Please. They don't deserver yout business. I have the worst experience with Rackspace.

My company has used Rackspace hosted email for around 9 years and their support has gone down the tubes. Their BOT is a joke. And the humans you can contact are not trained to solve anything anymore. All they do is open tickets and hope someone else will fix things. Most recently, I waited over 18 hours for someone to fix an email account (while emails were bouncing) but no one was able to fix it despite multiple attempt to contact them. In the old days, such a fix would have taken 5 minutes. Definately NOT "Fanatical Support". Time to look for a different provider.

I tried signing up for an account, my account got denied. I call back asking why, they tell me it was an error, they ask me to sign up again, the system won’t let me. I’ve called 3 times trying to get this resolved. No one cares, don’t bother with Rackspace.

The timeline of reviews here is an accurate representation of the company. A few years ago (granted when they wanted our money and to migrate to them) they were fantastic. My......look at them now. They are a shadow of their former selves. Incredibly long wait times on tickets, awful customer service, zero consistency, astronomical prices. Meetings...so many meetings..... meetings to discuss what was discussed in a previous meeting because no one talks to each other....yet we're the people paying them to advise on best approach/practice! My recommendation [to anyone considering Rackspace] would be to invest your time and money in training up your staff and doing it all yourself in Azure/AWS - it would be far cheaper and not to mention quicker. (I have had my staff on training courses with this goal in mind to leave RS when our contract is up) or, you know, go with a more competent provider.

Don't do it - I'm a long-standing client and over the past couple of months they have gone down the toilet in a substantial way. I used to love them, but I can no longer in good conscious recommend them (maybe recommend Rackspace to your worst enemy).

Poor attitude to SME's that request flexibility due to COVID. I get the feeling this corporate doesn't care even though I've been a customer for 15+ years.

My experience with Rackspace is the absolutely worst web host in my 10 years of publishing. First of all, my firm was looking for a solid solution and were willing to pay more for such solution. They offer a "Fanatical Support Agreement" that spells out some very high service standards. I paid more for these service standards because it was what I was looking for. I noticed during our on-boarding , they were constantly violating the Fanatical Support Agreement and not only violating it, but not even coming close to what they promised. The first two months were horrendous and we were given an excuse on why they couldn't meet the support agreement. They basically said that I had to call in rather than submit a ticket in order to get their fanatical support promise. Nowhere in the agreement does it state such as thing, They stuck to that and continued to disregard the agreement, not even acknowledging their agreement does not make mention of how we contact them. Also who in this day and age with a high tech company do you call into? Nobody does that anymore. In addition to this, the staff always told me they were extremely busy and as far as I can tell they were racing around to get work done. Hence, it appears they were understaffed to handle the workload and their sales team was still selling the fanatical support agreement even though they probably knew they could not fulfill it. Then more recently, I got a notice stating that they are going to charge me a credit card fee. Well we have a two year pricing agreement and nowhere in that agreement does it say they can charge me this fee, actually the price is fixed for these two years. So now if I pay my credit card, they charge a 3.5% fee. My firm pay around $700 a month for their services, which includes a number of additional ads on, so we are not a real low paying client. I tried to work with one of the upper level executive and while he meant well, but this went nowhere. This executive indirectly acknowledged that they have got away from their roots of providing "fanatical service" and he was their to change this. However as he tried to help me, he could not get anywhere. In closing, my firms pay up for quality service , we have partners we greatly appreciate and almost all our vendor partners do a wonderful job. In my humble opinion, this is a very poorly managed firm, a firm that lacks quality upper management or they have some very serious financial issues. Again I don't know if this is true, it's just my opinion and say this based on my own experience with them.

Terrible service, atrocious customer service, and buck passing like I’ve never seen before. I’m going to save both of us (you the reader and my the reviewer) some time. Just... Walk away. Find another provider.