Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
1,745 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The world's leader in diagnostic laboratory testing, information, and services. This includes blood tests, healthcare screening tests, gene-based testing and tests performed during patient treatment.
Quest Diagnostics (questdiagnostics.com) has 1,745 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.
1,745 approved reviews, newest moderated first
This review is for Quest on Fairmont Parkway in Pasadena, TX. My phlebotomist was a young man Jacob. He was extremely friendly in a professional manner making you feel quite at ease and was a good conversationalist. Highly recommended this location!
By Marta T.
If there was zero I would give them that. The person who did my draw did a great job, but cost transparency is where they fall short. The website lists pricing that should have resulted in about $400 -$500 worth of testing. They sent a bill for $1300. I tried to pay onsite day of and was told they have to bill you. Now I see why, they say once the tests are complete you are totally on for whatever they charge. Bait and Switch--watch out!!! Not good for cash paying clients. Just got a bill for a November service. I am a cash client, not billing to insurance.
By Lisa V.
If there were a zero-star option, I would use it. I went to one Quest location(9890 Hutchinson Park Drive Jacksonville Fl )and was sent to another that was open until 4:00 PM. I arrived at 3:14 PM, signed in, and waited. The staff member (Eric) came in and out multiple times and never communicated with those of us waiting. After over an hour of sitting there, he finally came out at 4:24 PM and said he was not doing any more blood draws—after I had already asked him earlier how long it would be and he said nothing. That is unacceptable. Patients should not be left sitting for over an hour with no communication, especially after being redirected from another location. His response when asked for his full name was dismissive and unprofessional. This was a complete waste of time and gas. Do better.
By Masiya
This company is a joke. You have a ZERO CHANCE of speaking with a human to get your results. The home page is always down but they send you emails saying “your test results are in”. My situation is too dangerous to wait. Post surgery infection and Quest has vanished. DO NOT GO HERE. Look at the 2 star rating
By Chipper's B.
They are very slow to return results, often more than a week. And, even worse, is that you cannot speak to a human to find information. You will just get a lengthy recorded message explaining business hours.
By David B.
They ran incorrect test on me. I'm 71 and they ran a pregnancy test for what was coded as an auto immune test!!!!!!!!!!!! I had to cancel my appt with Dr and start all over. Asked for my money back...these guys dont even call you. Its like your living in the USSR. Terrible place. Do not go here. They could care less about you.
By P J B.
Long time waiting for the people who work it seems that they have a party and people waiting for a long time
By Cristina Hopkins C.
I went to the 146th Noblesville location for my labs. I was very fortunate to have Kelli. She is fabulous and it's clear she takes great pride in her job. She went above and beyond to make my experience fantastic. She is a 5 star employee. Thank you Kelli.
By Sherri T.
