Quest DiagnosticsReviews of questdiagnostics.com

Horrid wait times. I had an appointment just to get blood drawn and it was 50 minutes past my appointment time before they even called me in. I had a lab slip but didn't print it out (I was not informed of this, it was on my phone). I sent it to the email they told me to send it to, and didn't tell me what else to do; it felt like they forgot I was even there, and removed my name on the "current appointments" list. So I ended up waiting an extra hour and ten minutes or so for seemingly no reason. In the end I got out 2 hours after when my appointment was supposed to be... when it was just drawing blood and took ten minutes once I was finally called. The room was devoid of employees or anyone that weren't waiting hours like me, so I couldn't get any assistance.

Wish I could give this company a zero for the BILLING DEPARTMENT!!!!! Seems they have no idea how to handle a secondary insurance. The website no longer allows putting in this information, and I am sending the secondary insurance information for a 2nd time today. Fix it ASAP. This is super poor customer service.

An entire year of having to call Quest to send every bill for me and my husband to the appropriate insurance address despite having called them to get it corrected multiple times (at least 8 times) and providing them with the card with the correct address at every lab visit. Then they billed me stating that my insurance denied the claim because my doctor did not provide appropriate diagnosis, but my insurance company said they denied it because it was not submitted within CMS guidelines of 90 days and therefore my health insurance told me it was denied and I was not liable. Every time we called, we had to wait nearly an hour to even talk with someone. Then Quest refused to talk to my insurance company and state the EOB did not have timeliness as a denial reason. My insurance told me the EOB with that reason was also sent to them. I will never use this company again.

When I went to an appointment at a Quest facility, The door was locked and no one was there, and there was no one that I was able to call. I waited 45 minutes and still no one showed up. I had driven an hour to get there, wasting my day off and gas. I called the corporate office and explain what had happened. They said that they do not have an ability to cancel an appointment if they close a facility. This is extremely poor business practice and is not fair to the customers since they would like and advance cancellation if we have to cancel.

Agradecida con Kacie y Kay pues mi mamá tiene demencia y es difícil sacarle sangre, ellas con su paciencia y amor lograron hacerlo graciassss, y las recomiendo un 100% gracias

The techs are so rude uneducated far from professionals! They yell at the customers and even refuse to serve drawing blood and chase out! The Quest company make sure who they hire! I went in today for 10:10 am appointment and there were nobody waiting. I went there before my appointment time but the two techs chatting each other ignoring the patient. Daniel and other woman called me about 15 min late and they refuse to draw blood and chase me out of the room! Daniel said she don’t want to draw blood from me! What a crazy situation since I have a stand ing order from my doctor and it’s very important to get my blood work done! The place I went to was 14291 Laurel Park place! Most of the techs are very scary! I’ll change my lab to Lapcorp! No more Quest! I don’t need to be treated like this and they made me feel terrified! Please don’t go this place! They might kill you one day!

Just learned quest did not do all the physician ordered testing my Ins Co and I paid for last year. And now they have closed Saturday service at my local hospital so I have to take time off work. They don't care about our health or quality customer service, they only care about the 1% share holders like every other corporation. Another health care rip off.

I would choose zero star if available. I made an appt. at the Southland Mall, Hayward, CA location - had to get a test done for research at UC Davis. They gave me a kit. When I got to the Quest, they told me that they don't do those tests on Fridays. I asked them there was no information online. They said I made the wrong choice when I made the appt. So I made the next appt. in front of them and asked them which option to choose. They told me All Other Tests - which is the one I had initially chosen! They said FedEx has to pick up the test. One person told me I had to make an appt. Mon- Thurs before 1pm and another person said the appt should be made before 11am!