Quest DiagnosticsReviews of questdiagnostics.com

Rude as rude can be. Clumsy and messy. My Doctor, my Specialist office who works very well, faxed and sent out the referal 4 times. They sent the referal on the very same day I set the appointment for my hushand, who is disabled. We got there 10 minutes prior the blood test, with our code and masks. Standing at the register in a freezing room. Not onlythis rude boorish nurse talked to us in spanish after our good morning taking for granted. Not only I was kicked out from the register the moment i gave her our last name and time of the appointment. she did not let me finish and told me to get out. !! I just wanted to make sure my husband was in and I knew already I had to go downstairs. I replied and left the room by putting in her place. (41st street location). The dragging feet and cheap manners of this boorish nurse are beyond control. Depiscable service and awful unjustied way to treat patients/people. They denied with the Doctor's office assistant on the phone that they received the referal multiple times which is in Quest system. No blood test occured. Unreal waste of time. Never again.

Online quest claims that COVID results are in 1-2 days. It took 8 days (September, 2020) for the results to be posted on Myquest account. These COVID tests that are private paid do not need a Physician script but Quest makes you pay for an online Doctor. Between the online Doctor and Quest you are forced to wait. If you do not need a Doctor's script then it should be like buying Tylenol at Walmart. Just post the Results.

This place is awful. Do not answer phone , left message did notvreturn call. Sent email , took 3 days to respond. I sincerely hope you gonout of business!

Got tested in July, it's September and never received results...

The male in charge at the Ellenton, FL location is severely lacking in customer service and professionalism. If he worked anywhere else, this behavior would NEVER be allowed. I’ve not ever been treated as rudely as I was at my scheduled appointment today. The blood taker was also clueless about how to perform the test I’d been ordered to receive. I’ll never go back there for labs. I’d sooner drive 30 miles out of my way. Quest should be ashamed of this employee. I was also given dishonest information, when called out on it, he tried to spin the story! Quest is this any way to do business?

Absolutely no way to bypass their robo message unless you say you are a provider. After many attempts to speak to a live customer service person in Springfield OR failed I finally said I was a provider. I asked that person if my PCP had faxed over blood test orders. She refused to look it up and told me to contact my Dr's office to see if they sent it. I said there is a couple of problems with that 1) My PCP'S office is closed on Fridays and 2) more than once they fax orders and the receiving office says they never got them and u need to know before I find a wsy ovrr. She refused. I told her you just got a bad Yelp review and I will take our families business elsewhere. She didn't care at all.

These has got to be one of the worst lab companies in the U.S. They are clumsy about their service. Customer service does not answer calls, very long holds and charge twice for the same service. You have to pay attention to your bill. I had to call my insurance to contact them. Poor service all around. Very dissatisfied customer.

5575 South Semoran, Orlando, FL 32822 is the worst by far and then some. Those people don’t realize they are doing a paid job and a bloody favor. No customer service skills and no one to complain to. Anyone knows a corporate number to call ? They treat people like dirt “trying to be polite here”. Wait with APPOINTMENT is very long and the place is very unorganized. Starting with a security guard who’s like a kid who jumps out from between the pillars to startle you by surprise, you don’t even know he’s a security guard. The place is dirty and not trustworthy of time, money or efforts. Staff is arrogant and unfriendly. They don’t even deserve 1 star but I don’t have the option. They get an F- nothing more. Will do all my efforts to go elsewhere and never go to Quest EVER AGAIN even if I pay out of pocket. They are the perfect example of SHAME.