Quest DiagnosticsReviews of questdiagnostics.com

Hospitals are giving their patients a huge middle finger if they direct them to this lab. The entire process, from setting up your account to billing to the lab technicians. This company is a dumpster fire. Their portal has glitches, and when you call customer service, be prepared to stay on hold for 10 to 20 minutes. Customer service will then tell you that the system is down and to try again tomorrow. Every time you get a bill, it's like starting over with your information and insurance information. The Lab technicians don't want to be there; they have no idea about anything other than the blood draw. They are frustrated and short-tempered. Everyone at this company was drawn from the same well as the fast-food industry. Minimum wage, nobody gets paid to care, and they want you to go away.

Can't make an appointment at Quest Diagnostics. Their website doesn't work. The MyQuest App doesn't work. If you call to make an appointment they automated attendant just hangs up on you. Quest Diagnostics obviously doesn't care about their patients. Time to find another laboratory provider>

The past two times I’ve been to Quest there was a problem related to my physician’s office not properly getting my orders to the lab. Each time I had the pleasure of being helped by Jeanine who was wonderful. She went out of her way to find and download the forms from the MyChart app on my phone. She was quick and efficient. Most importantly when she drew my blood her technique was pain free.

Quest used to be the one medical service that was dependable. You could go to their website and find what you need and get an appointment. They rarely messed up a billing and usually waited for the insurance to pay and give them my copay. I don't know what happened this year but they are horrible. Can't get appointments and their billing group has just lost it and has gotten worse as the year has gone by. I need AM appointments and this week I tried for the next week and found one AM appointment on the last day of the week! That cannot be a mistake.

This is the worst lab I’ve ever been to checked in. All I am doing is dropping off a sample and they will making me wait over half hour while they take other patients who have an appointment. They should have something set up for drop offs. There’s no person at the desk and very rude staff.

Jessica did a fantastic job drawing my blood, didn't even feel it. I did have an appointment and they took me right on time. This was at the Palm Coast location on Pinnacle Drive.

It's about the laboratory located at 215 west 125th street in Manhattan, on 04-23-26. The staff are under qualified. The simple task of inverting the CBC Lavender tube several times to prevent the blood inside the tube from being coagulated to avoid CBC WRONG RESULT IS NOT DONE. THE RESULT WERE WRONG FOR ME AND MY WIFE. In addition, my wife's veins are deep under her skin. In most of times they have to puncture her numerous times to draw her blood. And every time they threaten her by saying, "If we can't draw your blood, you have to go home and come another day to draw your blood". I hope the management reads this review and do the necessary to put the lab on the right stand. Thank you!

The facility on 2600 NW 87 Av, in Doral. The entire staff is very professional and friendly. They also keep appointments on schedule, although the check-in process, with only two screens, causes significant congestion in the waiting area. They keep the entire area very clean. Amanda one of the lab technicians is very kind, patient, and careful.