Quest DiagnosticsReviews of questdiagnostics.com

After 11 day delay in getting test result, called Quest customer service. Claim problem with test and they sent communication to my doctor. Refused to give me any information. Called my doctor and they didn’t receive anything from Quest. So now they need to call Quest. Miserable service. Quest is the only Florida Blue In-Network provider for these kinds of lab tests (I'm in Sarasota). In my opinion, this is what happens when you basically have monopoly power. So choice is terrible service, or pay more for out of network provider. Guess I’ll have to pay more in future!!! Will never use Quest again.

The quest diagnostics on Ralph Ave in Brooklyn NY is the most disgusting, unprofessional testing lab. The staff is very disrespects, rude with attitude. We checked in and the television said 1 minute to walk in the nasty employee comes out and says the tv isn’t accurate. All we needed was 1 quick lab test for my pregnant wife.

Don't use Quest Labs in Sewell NJ- Marie had incorrect results showing that she was in kidney failure. She was extremely upset- we went through Hell trying to reach our Dr and get her retested. We retested the two days later and it was normal-the Sewell NJ 08080 site didn't label her specimen, Quest has another patient with a Critical situation that believes that they are fine!!!!!!!!!!!!!

Out of the lat 4 times I went there, it has been a disaster. Making an appointment means nothing, as each time I had to wait 30-45 minutes past my appointment. Today, I arrived at 10:10 for a 10:15 appointment. They said the computer was down and put my name on the bottom of the list of 10 people. After I waited for over a half hour, they came out and said all appointments were cancelled because the computer was down. The time before, they misread the orders and only ran 1 of 2 teste ordered, so I had to go back a second time, after my appointment with my doctor to get the other test results.

The place is completely inhuman. The test results have not been delivered when promised. There is no one to ask a question of. This is health care at its worst.

Upon arrival the sign on the door said masks required so I put my mascon and I go in and there’s three people not wearing a mask and it’s not being enforced. The first two women that work there were kind of rude and was upset with me when I expressed that I wasn’t happy with some people not wearing a mask. So I waited outside and when I went in I asked the woman how come they’re not wearing masks she said we can’t force people to do it. And she proceeded to tell me that they now recently started testing for live Covid. I wish I knew that before I came in and they certainly can’t enforce it and they should considering it’s a medical business and they take all kinds of patients with low immune system‘s. That’s a lawsuit waiting to happen

My spouse and I had visited the 4900 Linton Blvd, Delray Beach, Fl location on 5/11/2022. It was an amazing experience. The new processes worked well. Pre-registered and scheduled on line, Kiosk was simple, easy and smooth. The office was clean, bright, organized and my technician Rufus was wonderful. Currently work in medical field and highly suggest Quest Diagnostics. Thank you Quest, thank you Rufus.

Local personnel are very nice, but the company has a complete in ability to receive feedback. It asks for insurance data but then doesn’t share that with the phlebotomist so it’s a waste of time for everyone. When you try to tell quest diagnostics this input, it gives you the runaround in a computer generated response. I can’t give more than two stars to any company that doesn’t actually want to hear feedback because it shows they don’t really care about their own efficiency or product