Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
78 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission is to ignite joy and intellectual stimulation through innovative and engaging board games, uniting people of all ages worldwide and nurturing lifelong learning through play!
Queensell (queensell.com) has 78 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
78 approved reviews, newest moderated first
I liked the set but felt the center piece was flimsy. We had played on an older set that had a metal engine and a raised centerpiece that even had a buzzer one could push. Guess it was older than we knew.
By Elizabeth
I would give it a zero if I could. I ordered two of your 15 double sets, one as a gift for my children for Valentine’s Day and one for myself. They arrived with many of the tiles out of their wrappings, and there were tiles of different sizes and weight, all thrown into the carrier. Now I have to take the failure to the return place to recover my money. I will be ordering another set that is not made by Queensell. Terrible quality control.
By Consumer
Response from Queensell· Apr 4, 2026
We’re very sorry to hear about your experience — this is absolutely not the standard we aim for at Queensell. We take quality control seriously, and what you described is not typical for our products. We would really appreciate the opportunity to make this right for you. We would really appreciate the opportunity to make this right for you. Please email us and we will try to fix this problem.
Great board game manufacturer. Fast turnaround on emails and orders
By Ray D.
Response from Queensell· Apr 4, 2026
Thank you so much for your kind words! We truly appreciate your support and are glad you’re happy with both our products and service.
The package was shipped quickly. The quality is not that great. There are numbers that are not entirely painted. Not sure the wooden stands are worth the extra money.
By Julie
This company was wonderful. I received my order quickly and it was in perfect condition!
By Treicia J.
Response from Queensell· Apr 4, 2026
Thank you so much for your kind words! We’re happy to hear your order arrived quickly and in perfect condition. Enjoy your game!
Nice product, good quality slow shipping
By Dickie C.
The delivery was so fast! And the company kept me updated on when to expect my delivery. I will definitely order again in the future
By Anthony
Response from Queensell· Apr 4, 2026
Thank you so much for your kind words! We’re glad you appreciated the fast delivery and updates along the way. We’ll be happy to see you again!
Love our Mexican Train Domino Game Set Double 18 with Cardinal numbers! Great game for a crew, a family or folks you meet on a cruise. I highly recomend the cardinal number as 18 dots is a LOT of dots. I also like that the dominos are thinner, so lighter for travel. Enjoy!
By Patsy Q.
Response from Queensell· Apr 4, 2026
Thank you so much for your wonderful review! We’re thrilled to hear you’re enjoying the Double 18 set with numbers — it really does make the game easier and more fun, especially for larger groups. Enjoy every game, wherever you play!
