Great service in store and delivery!
Great service in store and delivery!
By Judith R.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
319 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The owners, Tim Masters and his wife, Cindy, live with their five children less than a mile from the shop in La Grange Highlands, IL and are heavily invested in the community. Tim purchased the company from his mentor, Mr. Brixie, in 1995. Over the last 20+ years, Tim has grown and expanded the company to offer the latest innovations in mattresses, including memory foam, all natural latex and pocketed coil sleep systems. Our mattresses are handcrafted at our factory in La Grange Highlands, IL. Most of our knowledgeable salespeople are the same people who handcraft the mattresses. With their knowledge of the quality construction and durability of our products, they can easily guide you to choose the mattress that best fits your needs. Because we handcraft our mattresses on-site, there is no middle man, which means no high markups on our products. Our customers enjoy factory-direct prices. Compare our mattresses and customer service and you will see that our products are an outstanding value.We can build custom-sized mattresses by request for boats, RVs, antique beds and more. Contact us for more information on custom mattresses and sizes. Quality Sleep Shop offers a full warranty on all of our mattress choices. We do not pro-rate our warranty. See our warranty page for more information. We also offer a 100 Night Sleep Trial. We want you to be confident you are purchasing the highest-quality, handcrafted mattress.
Quality Sleep Shop (qualitysleepshop.com) has 319 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
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Great service in store and delivery!
By Judith R.
Fantastic experience and superior product. I will be recommending them to my family and friends.
By Aaron C.
So happy the Quality Sleep Shop has the mygreenmattress line of mattresses to try out in-store! If you are in the Chicago area, it can be a good idea to call or visit the store (Quality Sleep Shop) instead of just ordering online because being local you have the extra option of another kind of mattress that's only sold/delivered locally due to shipping weight. Their service is also great -- very personable, helpful, and informative without being pushy in the least -- best mattress-buying experience ever. We've had our Pure Echo one-sided queen mattress for a month now and we love it - very good quality. We also got the Charleston Plus platform bed which is very sturdy and easy to assemble, a great value. Overall, I would definitely buy another mattress from them again.
By LS
Everyone was informed, helpful and polite.
By Jennifer H.
I would recommend this company to anyone.
By Lorene H.
It was such a pleasure to buy a mattress at the Quality Sleep Shop. Great customer service. High quality products. Affordable prices. I will be back.
By Alyssa
My mattress set is now almost one year old and I couldn't be happier with my purchase. Great product and great service (during purchase and delivery). I highly recommend the Quality Sleep Shop.
By FJ
I love my mattress and I love that this is a family owned store!
By Kelly B.