Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
96 reviews
Quality Quest BikesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are on a quest to deliver the most reliable cargo-friendly and utility e-bikes and e-trikes to support and empower families, outdoor enthusiasts, delivery agents and seniors.
Quality Quest Bikes (qualityquestbikes.com) has 96 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 82 reviews with 5 stars · Clear filters
You were honest and everything you told us was true. We ordered two trikes , one came on time and one was a little late but we were told it was on its way and would be here as soon as it was received and sent to us. Nice people . One thing though , the tracking is terrible. Still it was a good experience and we love our trikes.
By Lorraine
What made my experience noteworthy above all else was Mstt at your North Yirk store. He guided me through the online purchase order, answered all my questions, and kept me up to date on tracking.
By Wayne T.
I'm giving this 5 stars even though we had an issue with the seat. To start, Matt was amazingly helpful from the very beginning with talking to my dad on the phone to figure our what bike he needed and then working with me to make sure the order was correct. I ordered a premium seat that arrived with a hole in the leather and the seams were sewn poorly. We were also missing the frame for the premium seat in order to attach the basket behind the seat. However, I called Matt and sent him the photos and he took care of this immediately and sent a new seat and frame. He took such good care of us to make it right and it was immediate action so 5 stars and kudos to you and your team/company for some of the best customer service I've had in a long time. For anyone considering an ebike, do not hesitate to order from Quality Quest. Thank you. My dad is loving his new bike.
By Sandy P.
Quick response. Both boxes did not come together and that made it difficult to get bike together. We received the 2nd box about two weeks later.
By mary
I was pleasantly surprised the quality of this bike, built really well, thank you performance is outstanding, it took a bit to figure out its operation, because I was use to my wifes e-bike, it came FedEx and the box was beat to hell, miraculously nothing was damaged, maybe consider UPS
By Hugh S.
Communication by email & phone was surprising.
By Ed B.
I ordered a single item, and I experienced absolutely no issues with this seller. I received the item—and I am very pleased that I was able to get it in such a short time. A trustworthy seller
By andrzej C.
I had an issue with a damaged seat by the shipper. Quality Quest made good no it and sent a new seat. Thank you so much.
By Rhiannon B.
