Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
312 reviews
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Quality Glass Engraving provides custom engraved and personalized glass, crystal, leather, wood and metal products including engraved wine glasses, beer mugs, whiskey glasses and much more. All our products are manufactured by World Class suppliers like Riedel, Luigi Bormioli, Libbey, Arc, Badash, etc.
Quality Glass Engraving (qualityglassengraving.com) has 312 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
312 approved reviews, newest moderated first
I drew a 4" by 4" picture to have engraved on their largest wine glass and it ended up being like 1" by 1". The glass looks really bare with that little design on it... Didn't get to review it before they sent it out as I wished. Very disappointed.
By Chris
Impressive customer service. I received the wrong order (incorrect glass type), which could have been reason for a poor review. However, I let them know of the error, received immediate response, and received the correct order within days (and was able to keep the initial order--no need to ship it back). Great product overall.
By Anonymous
Awful experience with this company. Placed an order for custom pint glasses and didn’t get sent our proof. Called a week later and couldn’t get a hold of them. Decided to order from another company due to a time crunch, which was stated from the beginning. Then when offered a full refund since the order was never processed I had to contact them again multiple times because they forgot to process the refund.
By Tanner M.
I was vey happy with the way my glasses were engraved . I may actually be ordering more
By vicky L.
I called after placing the order to get an assurance that there would be no problem with the order and and they could make the deadline. They totally missed the deadline. Three days later when I called to ask where my order was they said it was never done because there was a problem with engraving the logo on the decanter. Why did they assure me there would be no problem and WHY didn't they contact me as soon as they saw it was a problem??? Very poor business skills. I ended up having to order it from another company who had no issue engraving our logo and meeting the new deadline.
By Betsy
The order was processed perfectly in the time frame they had given out. The shot glasses I had ordered made the receiver very happy. It made a great gift.
By Random
Very quick delivery. Exactly what I wanted.
By vst
My order was simple and fulfilled perfectly. It took longer than I had hoped, but within their range of acceptable delivery. My fault. The glasses came well packaged & protected. They were a gift to a friend and he loved them.
By Stephen S.
