Puzzle WarehouseReviews of puzzlewarehouse.com

Okay, people say if a company or an individual does something good for you, you generally tell your friends and family. However, if they do wrong by you, you tell everyone. I wrote a review on the Puzzle Warehouse (PW) back in early July. I called them out on a policy of asking me to return a puzzle which had a defective piece. Which I wasn’t going to for a $16 puzzle. I just tossed it. Granted it’s been a few months but Brian (The owner of PW) only recently saw my review. He agreed with my logic and within an hour of our communication a replacement puzzle was on its way to me. So, I want to tell everyone ( not just friends and family). I feel we can buy with confidence from PW. I reinstalled their app on my phone and i intend to resume buying from them. Brian apologized and insisted on making it right. I cant ask for more than that. Thanks Brian for reaching-out.

Got a puzzle that was missing a piece. Contacted customer service, provided all the information and they “closed the case” without doing anything. Will never order from them again and want to warn others. I see you have responded…my customer service contact is Rose J. She required photos of the puzzle, the codes on the box, etc. for any kind of credit. I have provided those THREE times and STILL no response.

Great selection. I order 15ish puzzles at a time multiple times a year. I had one issue with one brand and they quickly took them back and gave me a refund. When I order new ones it ships immediately. I do not get the negative reviews. Love this place.

During the past couple of months I’ve purchased about 7 puzzles from the Puzzle Warehouse (PW). Some for me and some for grandchildren. Six of the seven puzzles were great and I expected to have PW as my “go-to” shop for puzzles. However, that has changed. One puzzle had at least one defective piece, this piece prevented me from completing the border/frame of the puzzle. Customer service was responsive and friendly. They requested I email photos of the piece, and after receiving my email they agreed to replace the puzzle. The catch was they required me to pack up, and ship the puzzle back to them. I’m sorry but the time, effort and expense is not worth getting a replacement for a defective $16 puzzle. I just tossed it in the recycle bin. I will find a new “go-to” for my puzzles, someone local. It’s a shame as I average about 3 or 4 per month. The PW, stepped over a dollar to pick up a dime.

A piece was missing, and a piece was bent badly from a puzzle given me by my granddaughter. I sent every documentation asked for except the original receipt (duh, she bought it as a gift). Even though I gave them what I wanted, it was a no- she paid over $19 for the puzzle “I am Hummingbird”——never again!!!!

I bought 4 1000 piece puzzles and put together 3 of them. Pieces were missing and one puzzle had 3 pieces missing and 4 duplicate pieces. So disappointing as I glue the puzzles together and mount them on my basement walls. I’m not even going to take the time to put the fourth puzzle together. Will never purchase another puzzle from this place.

I wrote a review about the quality of a jigsaw puzzle that I had ordered through Puzzle Warehouse and said that I would not order a puzzle from that particular manufacturer again. My complaint was directed toward the manufacturer of the puzzle, not Puzzle Warehouse. The response that I received from Puzzle Warehouse was excellent.

This place is terrible. I ordered a big puzzle board for $116. I wanted to exchange it for a smaller one .. to ship it back it was $130… they refuse to provide a shipping label even if I just want to simply exchange the item. Do not buy from this place