Wrong item was received
Wrong item was received. Don't have the one I ordered in stock. I need to print and repackage the wrong item to send back.
By Laurie
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
83 reviews
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Huge selection of quality jigsaw puzzles from popular American & European brands. Shop online or visit our showroom in Henderson, NV.Whether you are buying for yourself or a gift we look forward to earning your business. Please contact us any time on how we can better serve you.Puzzle Merchant is run by a dedicated team of experts operating in specialty retail and e-commerce since 2001, based in Las Vegas, Nevada.
Puzzle Merchant (puzzlemerchant.com) has 83 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
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Wrong item was received. Don't have the one I ordered in stock. I need to print and repackage the wrong item to send back.
By Laurie
The puzzles were supposed to show up last Friday then it said they would arrive Sunday. It’s now Monday and I still have not received the puzzles. They are supposed to show up tomorrow, but I’m not confident about that.
By JDC
Response from Puzzle Merchant· Aug 25, 2025
Very sorry about the shipping delay, please reach out to us if you would like us to make an inquiry with the carrier if they don't arrive soon.