Great customer service
Great customer service. We recieved the wrong item. They corrected the issue very quickly and told us to keep the wrong item.
By A D.
Response from Puzzle Merchant· Sep 16, 2025
Thanks for your business & the review!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
83 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Huge selection of quality jigsaw puzzles from popular American & European brands. Shop online or visit our showroom in Henderson, NV.Whether you are buying for yourself or a gift we look forward to earning your business. Please contact us any time on how we can better serve you.Puzzle Merchant is run by a dedicated team of experts operating in specialty retail and e-commerce since 2001, based in Las Vegas, Nevada.
Puzzle Merchant (puzzlemerchant.com) has 83 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 75 reviews with 5 stars · Clear filters
Great customer service. We recieved the wrong item. They corrected the issue very quickly and told us to keep the wrong item.
By A D.
Response from Puzzle Merchant· Sep 16, 2025
Thanks for your business & the review!
They sent us the puzzle we actually ordered, which is more than the Amazon merchant that we tried to us could accomplish. Reasonable price. Fast delivery.
By Rob P.
Response from Puzzle Merchant· Sep 16, 2025
Thanks for your business & the review!
These puzzles are clear and resemble the picture on the box.
By SpecialK
Response from Puzzle Merchant· Aug 26, 2025
Thanks for your business & the review!
Great puzzle selection, reasonable prices. I plan to order more because there were many out of print puzzles available that I can’t find anywhere else. Great experience and a great site for puzzlers!
By Sabrina J.
Response from Puzzle Merchant· Aug 26, 2025
Thanks for your business & the review!
Really good quality and variety
By Robyn
Response from Puzzle Merchant· Aug 26, 2025
Thanks for your business & the review!
Puzzles were packaged well, and the mystery surprise puzzle was one I really wanted, lucky me! Definitely want to purchase again, space permitting 😁
By YH
Response from Puzzle Merchant· Aug 26, 2025
Thanks for your business & the review!
I love my new puzzle! And I got it really quickly - thank you!
By Jacquelyn
Response from Puzzle Merchant· Aug 26, 2025
Thanks for your business & the review!
Great customer service. I had to update my order and it was taken care of immediately. Lots of choices of puzzles!
By Pat
Response from Puzzle Merchant· Aug 26, 2025
Thanks for your business & the review!