Terrible Customer Service…
Multiple requests through Genny over several days, no response.
By Colleen
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
6 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pushpay is a leading technology company that delivers digital solutions to help churches achieve their missions. Our leading ChurchStaq, ParishStaq, and Resi Media suites simplify engagement, giving, administration, and video streaming—enabling our more than 14,500 customers to increase generosity, drive participation, and build stronger relationships with their communities.
Pushpay (pushpay.com) has 6 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
6 approved reviews, newest moderated first
Multiple requests through Genny over several days, no response.
By Colleen
Easy to give, easy to use - lots of pretty cool new innovation firing up as well that's going remove a lot of the "friction" for staff too.
By Mike T.
Love Pushpay's dedication to the Church. They truly feel like a partner and not a vendor.
By Brandon M.
I can’t believe that one of my ministries is PAYING PushPay to handle their donations, because of my experience. My default credit card expired, so I added a new card. I could not set the new card as default, or delete the expired card. So my auto-pay to one of the ministries I support has missed 2 months so far, due to poor program design. Since it is poorly designed, what are the chances of PushPay getting hacked and credit card info stolen? The ministry I support needs to dump PushPay and find another donor portal that works reliably.
By KIMLA B.
Unfortunately, it has been unpleasant and feels like we're being financially exploited and raked through the coals. I would strongly urge all to find a different platform.
By Tony M.
Deceptive Team. Not recommended for anyone who wants peace of mind. The people working here are really fraudulent. Support is zero. The product is zero. Accounting is fraudulent. Be careful if you choose to work with them. What sales person says is completely different from what the contract says.
By Nelvin N.