Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
12 reviews
Pure SaunasSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Transforming Spaces, Enhancing Lives. At Pure Saunas, we believe in blending luxury with wellness to offer high-end products that transform your home into a serene retreat. Our mission is to help you escape the hustle and bustle of daily life and reconnect with your inner peace. Pure Saunas was born from a desire to create a sanctuary for relaxation and rejuvenation. We believe that everyone deserves a space where they can unwind and restore their well-being. Today, we are proud to provide a wide range of premium saunas and wellness products designed to enhance your lifestyle. We are more than just a retailer – we are a community of wellness enthusiasts. We invite you to join us on this journey towards a healthier, happier life. Discover the transformative power of our products and let us help you create a sanctuary of well-being in your own home.
Pure Saunas (puresaunastore.com) has 12 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 11 reviews with 5 stars · Clear filters
Sara answered all my questions and kept me updated on the progress of my order. She was always just a text away for any questions. Best price on the internet. Thank you the sauna is great!
By Victor Z.
Response from Pure Saunas· May 26, 2025
Vic - Thank you so much! I'm really glad to hear you're enjoying the sauna. It was a pleasure helping you, and I’m happy everything worked out smoothly. Don’t hesitate to reach out if you ever need anything—I'm just a text away! 😊 - Sara
What impressed me the most, though, was the customer service. I had a specific question about the size of one of the saunas, so I gave them a call. The representative was patient, she answered all my questions and even suggested a model that better fit my space. Our conversation felt like I was talking to a friend and it went smoothly. It felt like they genuinely cared and not just doing some business. Amazing service!
By Maggie
Response from Pure Saunas· May 26, 2025
Thank you so much for sharing this, Maggie! We're glad to hear you had such a positive experience with our team. Enjoy your sauna, and we're here if you ever need anything else!
I appreciated the quick and friendly communication with the support team. The website is simple and straightforward, making it easy for me to purchase a product that suits my needs without any issues, even though I hadn't bought it before.
By Jinyoung M.
Response from Pure Saunas· May 26, 2025
Thanks so much for your kind words! We're happy to hear the site was easy to use and that our support team made a good impression. We're always here if you need anything!
