Great Customer Service
Great Customer Service! I had a out of warranty problem, however customer service made it right. Thank you.
By Doug H.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
206 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to PUREPLUS – Your Source for Water Purity Solutions!PUREPLUS is committed to delivering a healthier and purer living experience for every consumer. Our diverse product line includes a wide range of water purifiers and related accessories. From whole house filtration systems to refrigerator filters, under-sink and countertop filtration systems, and pool filtration systems, PUREPLUS has you covered.PUREPLUS is dedicated to meeting a myriad of needs, ranging from household to commercial applications.
PUREPLUS (pureplusfilter.com) has 206 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
206 approved reviews, newest moderated first
Great Customer Service! I had a out of warranty problem, however customer service made it right. Thank you.
By Doug H.
Got the wrong filters. 5 days later, I still have no response. Terrible customer service
By Pedro V.
Response from PUREPLUS· Jan 18, 2025
We sincerely apologize for the inconvenience and frustration this has caused. Our customer service team has already reached out to you via email. If you have any further questions or concerns, please don't hesitate to contact me. we will ensure your issue is resolved promptly. Thank you for your patience and understanding.
Excellent Customer Service - had an issue with one of the units however customer service made it right. Thank you.
By Brian
Reasonable prices, easy to order, quick delivery. Thank you. I will be using it again in a year and a half.
By Charles H.
String-wound filters are exactly what I wanted however the o-rings & grease packets were not included.
By Tom P.
Response from PUREPLUS· Dec 31, 2024
We are very sorry to hear that the product did not meet your expectations. The item you purchased includes only the filter cartridges and does not come with o-rings or grease packets. We greatly appreciate your feedback and will take it into account as we work on improving and upgrading our products in the future. Thank you for your understanding.
Easy website to navigate and received product quickly.
By LC
Thank you so much! You replied to my email and located the correct filter I need even after I ordered the wrong one. Awesome service!
By BERTHA C.
Great Product.
By Lance