Poor after sales service
I purchased a pet hair glove, costing £16. It took a while to come but out of the blue the courier company used, Reply, phoned me when I was in the middle of a very important phone, so could not answer. I returned the call but no one answered, I then received a photo that my package had been pushed through the bars of the gate porch at the main gate. Being disabled, I got ready and made my way to the porch on my disability scooters. Surprise the package wasn't there. I live on a small retirement estate, residents, visitors, carers come and go all day long, an arm through the bars from anyone passing the estate could have picked the package up. I have been in touch with Purepath on several occasions who say the courier had delivered the package to a secure place, I disagreed and asked to be sent a new glove or return my money. Neither has happened, after sales of this company are extremely poor yet they still bombard me with messages for their latest offers and products.
By Geoff E.