Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
421 reviews
Purely StorageSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Purely Storage operates 28 facilities in California, Nevada, Arizona and Texas. Check out our website www.purelystorage.com for more information.
Purely Storage (purelystorage.com) has 421 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
421 approved reviews, newest moderated first
Athena helped me with a Uhaul and storage unit. She is absolutely wonderful. Thank you, Athena, for the exceptional customer service.
By Ruth
Response from Purely Storage· Dec 30, 2019
Thank you Ruth, I am so glad Athena was able to help you.
Rat Infested - The Beaumont location is rat infested and taking their time with resolving the issues. Once I initially reported the problems with the unit the staff stated that they will take care of the unit and possibly speak to the owner's unit next to mine. Month later we returned to check on the unit, the hole between my unit and the unit next to mines was not fixed and rat droppings were everywhere. Spoke to office workers and they did not even know the start of how I should file a claim.
By Evette B.
Response from Purely Storage· Dec 18, 2019
I'm sorry you've had a bad experience with us Evette. I've been unable to find you as a customer at any of our properties, and we haven't had any other complaints about rats so I'm very surprised to see this. Please contact me directly to let me know which property you are renting at so I can address this issue and get it fixed, [email protected]
Yesterday I called to check on prices for a storage for a friend of mines. Amanda was very helpful on trying to find the best price that fits the budget. Thank you Amanda for helping me out and being very patient with me.
By Ruta
Response from Purely Storage· Dec 18, 2019
Thanks Ruta, I'm glad Amanda was able to help you and your friend.
Customer service was cool and friendly
By Barret C.
Response from Purely Storage· Dec 18, 2019
Thank you Barret, we aim to hire only the very best people to make your experience a great one.
The service was superlative!
By Thaddeus W.
Response from Purely Storage· Dec 13, 2019
Thank you Thaddeus, we aim for 5 star service everytime!
Staff is friendly and facilities are clean
By Claire G.
Response from Purely Storage· Dec 13, 2019
Thank you Claire, we pride ourselves on having our property always looking its best.
great clean place and Misty is great she goes above and beyond for her clients.Dino
By Dean L.
Response from Purely Storage· Dec 10, 2019
Thank you Dino, we are always happy to help and we love having you as a customer.
They are sums they kept telling I was OK I did not have the money I was in a bad spot and did not get any cash that mouth I called the lady and she saidbthat she will work with is it will be OK I was cool I did not want to lose my kids stuff and then the next call ingot like a week late was them saying we are selling your storage if you don't have like 256 and some I was I just talk to someone about is and I was OK .they where like we don't know who you talk to someone this is what it is .so all comes down I lost my kids and my stuff they wouldn't even let me get my kids pic and baby stuff out of it
By Jason and M.
Response from Purely Storage· Dec 10, 2019
I'm sorry to see you are unhappy with our service, we know how terrible it can be to part with your belongings. Unfortunately it is not something we like to do but we do have to auction units from time to time when we aren't receiving payments.
