Very nice and helpful people
Very nice and helpful people
By GENE
Response from Purely Storage· Oct 12, 2018
Thank you Gene, our team appreciates the great compliment.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
421 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Purely Storage operates 28 facilities in California, Nevada, Arizona and Texas. Check out our website www.purelystorage.com for more information.
Purely Storage (purelystorage.com) has 421 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
421 approved reviews, newest moderated first
Very nice and helpful people
By GENE
Response from Purely Storage· Oct 12, 2018
Thank you Gene, our team appreciates the great compliment.
Office personel are very helpful and professional Unit was clean upon arrival Great access hours
By Michelle
Response from Purely Storage· Oct 9, 2018
Thank you Michelle, I really appreciate you taking the time to let us know how we are doing.
This is concerning the Yucca Valley Purely Storage location. This facility promotes on their website it being safe and secure. I stored my Rv there from April 2018 - September 2018. My RV was broken into with a crowbar the barb wire on fence was pushed down and had tires on one side of it allowing people to gain access to unit. No cameras saw this take place. Took several days for them to notice and fix the fence. Was promised my money back for the month by the manager but did not provide one. Payed 1,000 dollar deductable to my insurance company. Still waiting on a response to my emails from the owner.
By D N.
Response from Purely Storage· Oct 10, 2018
Our company is very sorry this happened to you Mr. Nelson and we understand your frustrations. We do our best to provide a well-lit enclosed area with security cameras and have our staff doing daily walk-throughs to ensure a secure space for your belongings, however sometimes these unfortunate incidents can still occur. I have let Brad know that you haven’t gotten his responses but you can also forward your letters onto [email protected] to ensure they are being delivered and heard.
staff is great
By Phyllis
Response from Purely Storage· Oct 8, 2018
Thank you Phyllis! Our team appreciates the compliment and your 5 stars.
I've been at that location any years. And now with new management and new rules (that no one is obeying) I'm having trouble getting my trailer moved out when I need to. I was given another spot, only to be charged more money THAT'S NOT RIGHT Place could be better if rules were obeyed/enforced
By Mathew
Response from Purely Storage· Oct 8, 2018
I am sorry to see this Mathew. I'd love to know more about what has happened to you, please reach out to me at [email protected] so I can get more information and see what changes may need to be made.
Great communication and very friendly service
By Casey
Response from Purely Storage· Oct 8, 2018
Thank you Casey, our team appreciates the compliment! I'm happy to hear you had great service
It's a excellent service!!!
By Ruben
Response from Purely Storage· Oct 5, 2018
Thanks Ruben, I love to see 5 stars!
I totally recommend...
By Anabel
Response from Purely Storage· Oct 5, 2018
Thank you Anabel! I appreciate you taking the time to review us