Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
7,460 reviews
PuppySpotSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
7,460 approved reviews, newest moderated first
Was attempting to purchase a pup and kept getting ignored while waiting for the paperwork. After a week I get an email to call a number but find out they just sold the pup from under me. I have two pups I purchased from them and now get treated like this!
By Andy
I recently purchased a puppy through PuppySpot, attracted by their promises of a seamless experience and a healthy, happy puppy. Unfortunately, my experience has been far from satisfactory, highlighting serious concerns about their health guarantees and customer service responsiveness. After completing the payment, I noticed a significant delay in communication from PuppySpot. It took approximately 3 weeks for our puppy to arrive. The company assures customers that each puppy undergoes a comprehensive health check prior to travel. However, upon arrival, it was immediately clear that our puppy was not in good health. He was diagnosed with an upper respiratory infection and two different types of parasites. Our veterinarian was emphatic that in his condition, the puppy should not have been cleared to travel. Treatment required five different medications and an x-ray to rule out pneumonia. I reached out to PuppySpot multiple times regarding this issue. After several attempts, someone finally responded, offering to reimburse a portion of the medication costs but nothing more. This response was inadequate, considering the severity of the situation and the ongoing health issues our puppy is facing, which necessitate further medication and care. More distressing, the paperwork provided with our puppy contained vaccination dates, one of which was listed before the puppy's date of birth. This discrepancy raises serious questions about the accuracy and reliability of the health information provided. My attempts to contact PuppySpot for clarification and assistance have been met with silence. This lack of response undermines their commitment to standing behind their health guarantee and supporting new pet owners through what should be a joyful time. This experience has been both emotionally and financially taxing. I urge PuppySpot to reconsider their health checks, communication, and support processes to ensure no other family experiences the distress we have faced. Prospective buyers should proceed with caution and consider the potential risks and challenges in dealing with PuppySpot.
By Steven
This was our second time using puppyspot! We came back 4 years later because our first experience was amazing! This time around was smooth and super easy! Impressed still after 4 years!
By CJ
They walk you through all the steps and check in with you to make sure you understand everything in the process
By Kevin M.
Our experience was easy and went smoothly. After losing our family pet of 12 years and being strung along for 2 months by a breeder, PuppySpot helped us welcome a new member. Candace answered all of our questions and moved quickly when we inquired about a puppy. She got us in touch with the breeder and we were able to ask more about their puppies. We drove about 3 hours to pick him up because we were really excited and couldn’t wait. The breeder was very friendly and loving and our puppy was very happy and healthy. She followed up for a week after and asked how he was doing. PuppySpot sent a pretty nice puppy package full of toys, a bed and all kinds of things. The only thing that I would say is that after the payment was sent, communication could’ve been a bit better. But, that being said, Candace did help on her day off to get the pick up scheduled. I would consider and recommend using PuppySpot again.
By Nicole Z.
We are pleased with how everything went. Puppy spot kept us informed about everything from the beginning.
By Scott C.
Staff was very helpful with getting our puppy
By judith L.
The PuppySpot website was so easy to move around in and view all the puppies and their prices. Everyone I spoke to or texted with was really helpful and genuinely interested in helping me find my perfect match. And then after purchase, the staff communicated with the breeder to work out delivery and she met me halfway between her home and mine. We both traveled an hour and a half, and it was a pleasure to meet the breeder in person. It's been a week now and I'm totally in love with my new Maltese puppy. I'll definitely be a returning customer if I decide on another pup. Two thumbs up!
By Vicki
