Customer service
I had questions about my order and Sarah went out of her way to answer my questions and solved my problems 😄
By Stella
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,633 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Only Pee Pad Dogs Are Naturally Drawn ToPuppyPad has patented pheromone technology built into every pad that attracts your dog on instinct. No other pee pad has this. No training. No begging. No pointing at the pad and praying. Your dog walks up, does their business, and you move on with your day.Over 150,000 dogs have used PuppyPad successfully. Shelters use them on untrained rescue dogs who've never seen a pad in their life.PuppyPad is only available at PuppyPad.co or Shop.PuppyPad.co. We don't sell on Amazon. We don't sell in stores. If you see it anywhere else, it's a knockoff without the patented pheromone technology.Picture ThisYou wake up tomorrow morning and your feet hit dry floor. No puddle. No smell. No getting down on your hands and knees before you've even had your coffee.Your dog found the pad on their own last night. Used it. You didn't have to do a thing.No More Throwing Money AwayThose disposable pads you've been buying every month? The ones that get shredded in seconds, leak through to your hardwood, or get peed right next to? You're done with them. That $40, $60, $80 a month? Back in your pocket.Your Home Smells Like a Home AgainSomeone knocks on your door and you just open it. No rushing around. No spraying air freshener. No apologies. Your house smells like your house.It Works for Every DogYour old dog who can't hold it through the night is comfortable again. Your puppy who destroys everything can't rip this one apart. You're not cleaning the same spot on the carpet for the third time today. You're not angry at your dog for something they can't help.Wash It. Reuse It. That's It.Toss it in the washing machine when it needs it. Comes out fresh. Lay it back down. Same pad, 300+ washes. One pad replaces a whole year of disposables.Coming home feels normal again. Easy. Like it's supposed to.Completely Risk FreeWe know you've probably tried a bunch of stuff that didn't work. That's why we take all the risk. PuppyPad comes with a 90-day money-back
PuppyPad (puppypad.co) has 4,633 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
4,633 approved reviews, newest moderated first
I had questions about my order and Sarah went out of her way to answer my questions and solved my problems 😄
By Stella
Extremely fast response to my review that went to a real person and not a computer generated answer. The human Emma, sent me some great ideas to still allow the puppy pad to work for us that I will try immediately. I was heard and that's a big deal now days!
By anne
The shipping was fast, and the pads are high quality and look great! It was easy to order and easy to choose the right size for your needs! Many colors and patterns to choose from.
By Mary E.
Responded quickly, tried to be helpful
By Leah
Great product. Could not believe how well puppy pads worked with our dog. She would pee on the pads if we were not around to take her out. Keeping in mind she was old Deaf and blind but she knew when she was on the pads. Good girl!
By Gail
Very pleased.
By Robin R.
My concerns regarding my auto-ship order for the laundry sheets was addressed promptly. The matter was resolved to my satisfaction. I am very pleased with the customer service.
By Ellen
My puppy has had great potty sucess with these pads
By Patricia