I just bought 6 pads
I just bought 6 pads. I have 2 males and 1 female. None of them are using the pad. The female is still using her old pad. The males continue to pee wherever the feel like going. I will be contacting customer service.
By DIANA F.
Response from PuppyPad· Oct 9, 2026
Hi Diana, We’re sorry to hear that none of your dogs have taken to the PuppyPads yet. We understand how frustrating that must be, especially after purchasing six pads and still having accidents around the house. Since your female is comfortable using her old pad, you can try placing the PuppyPad directly underneath or beside her usual pad and gradually transition her over. For your two males, try placing a pad in the exact areas where they usually pee and keep it in the same location consistently. You can also put a small amount of urine on the PuppyPad to help them associate the scent with their potty area. 🐶 Please feel free to contact our support team at [email protected] with your order details. We’d be happy to review your account and see how we can help. PuppyPad Customer Experience Team


