Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,633 reviews
PuppyPadSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Only Pee Pad Dogs Are Naturally Drawn ToPuppyPad has patented pheromone technology built into every pad that attracts your dog on instinct. No other pee pad has this. No training. No begging. No pointing at the pad and praying. Your dog walks up, does their business, and you move on with your day.Over 150,000 dogs have used PuppyPad successfully. Shelters use them on untrained rescue dogs who've never seen a pad in their life.PuppyPad is only available at PuppyPad.co or Shop.PuppyPad.co. We don't sell on Amazon. We don't sell in stores. If you see it anywhere else, it's a knockoff without the patented pheromone technology.Picture ThisYou wake up tomorrow morning and your feet hit dry floor. No puddle. No smell. No getting down on your hands and knees before you've even had your coffee.Your dog found the pad on their own last night. Used it. You didn't have to do a thing.No More Throwing Money AwayThose disposable pads you've been buying every month? The ones that get shredded in seconds, leak through to your hardwood, or get peed right next to? You're done with them. That $40, $60, $80 a month? Back in your pocket.Your Home Smells Like a Home AgainSomeone knocks on your door and you just open it. No rushing around. No spraying air freshener. No apologies. Your house smells like your house.It Works for Every DogYour old dog who can't hold it through the night is comfortable again. Your puppy who destroys everything can't rip this one apart. You're not cleaning the same spot on the carpet for the third time today. You're not angry at your dog for something they can't help.Wash It. Reuse It. That's It.Toss it in the washing machine when it needs it. Comes out fresh. Lay it back down. Same pad, 300+ washes. One pad replaces a whole year of disposables.Coming home feels normal again. Easy. Like it's supposed to.Completely Risk FreeWe know you've probably tried a bunch of stuff that didn't work. That's why we take all the risk. PuppyPad comes with a 90-day money-back
PuppyPad (puppypad.co) has 4,633 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
4,633 approved reviews, newest moderated first
I requested a subscription cancellation via a contact form. Emma responded immediately to my request. I don't believe I've ever had a response that fast from vendor. Emma was friendly and very informative, as well as helpful.
By Macin
I received my order promptly, packaged with care. All correspondence I had with Customer Service was answered promptly and with understanding of concern. It was a breath of fresh air to get an individual personal response rather than a scripted response. A good company to do business with.
By Karen
Puppy pads has a great product and even better customer service. I sent an email and had a response within the hour. You can’t go wrong giving them a try.
By Judy
The staff and especially the support staff (shout out to Emma and Sara) are amazing: empathetic, efficient, great outreach. I’m glad I had the chance to connect with this team and their product.
By Amy
They are doing everything great. Excellent Customer Support! Will definitely do business with them again.
By Doree
Emma, the customer service representative was very understanding and professional. She offered to consider pausing my subscription for the laundry sheets until February of next year and still purchase them at the price of $19, which was very considerate. I have starting laundry sheets that are rated #1 in Consumer Reports, instead of liquid pods or bottles of laundry detergent. The first of 3 puppy pads I've been washing on a daily basis is holding up well and the sheets I use are cleaning it. Finding excellent customer service in this day in time is rare and has been since Covid, however I appreciate the excellent service that Emma offered to me and wanted her management team to know his skills and professional work ethics are top notch!!
By Joan R.
The pads work great and hold up well. Having a subscription for the Laundry Detergent Pads will assure you never run out. It's easy to pause when necessary thanks to Emma if you're getting too many. I only have one complaint keeping me from giving it a 5 star rating. Emma gave it her best shot but couldn't get it through Congress. More often than we'd like to mention Wilbur (male Chihuahua) would "hide" his work (Waldo) and it would blend in with the pattern on the pads in the bathroom and kitchen. Whether it was bringing in several trips of groceries, cooking, meal prep, concentrating on a task, or needing to use the facilities in a hurry we sometimes didn't see "Waldo" hiding there until he was leaving footprints from our shoes throughout the room. "Waldo" would sneak in there no matter how many times we recently went through the room. "Waldo" sneaked in swiftly and quietly while Wilbur watched from a distance afraid someone might be mad. Once we cleaned up "Waldo" and his footprints Wilbur would go back to his position of being underfoot keeping an eye on us. I would suggest a smaller pattern where Waldo and sometimes even his "children" can't hide. For us it resembled pondering your next chess move every time we walked through the room instead of just scanning the pads. Great memories! : ) Thank you Emma for trying! Dave
By Dave S.
We have Frenchie's and our dog yard had to be taken down for construction. Have used traditional Pee Pads for years during bad weather etc. I am enjoying being able to wash the pads and reuse. Very good quality and have not had an accident reach my floor yet. Also my pups love to shred traditional pee pads and now no more messes to clean up.
By Tara
