Thank you
Unfortunately, it didn’t work for my puppy She’s adamant to do her business outside😂 (I know this works for other puppy’s.) So I no longer needed the product and Emma helped me promptly to cancel my order I truly appreciate your customer service!!
By Sanae
Response from PuppyPad· May 26, 2026
Hi Sanae, Thank you so much for sharing this 😂🐶 It sounds like your puppy made her decision very clear and decided outside was the only acceptable option. Even though PuppyPads were not needed in the end, we’re so happy to hear everything was handled smoothly and that you had a great experience with our customer service team. Thank you for your kind words and support, Sanae 🐾 PuppyPad Customer Experience Team


