PupJoyReviews of pupjoy.com

Can’t give a 0 OR I ABSOLUTELY WOULD. I’m 98% convinced no one works at Pupjoy. I’ve sent 4 emails and 2 instagram messages over MONTHS, and have not heard a single word. DO NOT ORDER WITH THEM.

THIS COMPANY IS A SCAM. Ordered a small dog box and got large dog toys. Reached out to customer service and received no response. Do not give them your business.

Became full they will automatically renew your 3 month purchase like wtf i bought a 3 month subscription so it would quit after 3 months not try to scam me out of another 100$

Not a great experience. The first two months were decent but since then we’ve received the same toy 4 times. I reached out via email to customer service and never received a response. I decided to cancel but the site makes this very difficult, I’m hoping that removing my payment info and sending an email will work to cancel. Why isn’t there a cancel button???? They make it sound easy and then you have to jump thru way too many hoops.

WORST CUSTOMER SERVICE EVER! I will NEVER order from this company again! I received no confirmation of shipment with tracking number in "1-2 days after ordering" as promised (it has been 14 days since my order was placed and paid for). I sent several emails with zero response, left messages on Instagram, and tried to find a customer service phone number online but no phone number for this company is anywhere to be found. It's been over a week trying to get ahold of someone. Finally yesterday I received half a shipment after threatening to post negative feedback on social media, but only HALF of the order was in the package. And these toys are not exactly cheaply priced. Where is the other half of my order and why won't you people respond to your customer requests after you have our money?????? I will definitely be contacting the Better Business Bureau!

I was missing the freeze dried treats from my order. I tried the online chat, I submitted an online form, and I tried calling the customer service number and I haven’t been able to reach anyone and no one has reached me. A little bit of good customer service goes a long way and I certainly didn’t receive it with this company. The toys were also pretty poor quality.

The toys are very cheap. I could’ve gotten some of them at the dollar store. It also repeats the same toys almost every week. I’ve had pupjoy for just about 6 months. And I’ve gotten the same toy 4 times now.

Horrible customer service. I received my first and my last box. prior to receiving this box I spoke on the phone with an agent and explained what I needed. I explained my 4 month Maltese is a teacup 4.8 lbs and teething. I explained she needs size appropriate toys and rawhide bones what I received was a toy with a tennis ball attached to it that is too big for my tiny puppy when I told them how Upset I was and sent them my YouTube video review which I did between pupjoy and barkbox. Barkbox scored a 4 because my puppy found their toys more engaging. Pupjoy scored a 1 because for $31 I received two lame toys one was too big not one chew bone or rawhide. After I sent them my review they emailed me back So sorry Zoe didn't like her box will cancel your subscription you should take her to the store and pick out her bo es and toys. Nowhere did they ask what can we do to make you and Zoe happy. They didn't even try. To chat with one of their agents is close to impossible lucky for me I had their email But after that rude response I have no interest in remaining a customer I gave them 1 star poor customer service worthless toys.Barkbox scored a 4 and I have 0 doubt Pupbox will also surpass Pupjoy