Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
16 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pumps and parts are distributed by PumpAgents.com. Products include little giant pumps, jabsco pumps, flojet, flotec, march pumps, burks, sta rite, goulds, myers, oberdorfer, centrifugal, sewage, sump and submersible pumps.
Pumpagents (pumpagents.com) has 16 customer reviews on The Fair Hearing, with an average rating of 1.0 out of 5.
16 approved reviews, newest moderated first
Great selection of pumps, however catastrophic customer service. We ordered two pumps which haven't been delivered and Pumpagents just directly blamed us for it and stop replying after few emails, instead of trying to resolve the problem. I would not order with them again
By customer
Added item to cart. Received order acknowledgement. They billed our credit card. After THREE WEEKS of waiting for the item, they suddenly reply "we don't ship to your location." DO NOT DO BUSINESS WITH THIS COMPANY.
By Mike
No customer service. I cannot get a response for an order except for an acknowledgement that my credit card was accepted. Hard to tell if they are an outright fraud or just a lousy company.
By John V.
Ordered a pump and it came in a timely manner. The pump was the wrong size. Contacted customer service multiple times via phone and via their website. No communication.
By Cancer C.
Sent me a defective pump. No response to emails and calls. Engine overheated. Had to reinstall my old backup oem pump. Time to call this company out. Avoid pump agents.
By Witheld
This company does not stand behind the pumps they sell. They do not reply to any queries and just leave you hanging. Do not buy a pump from this company unless you want to get ripped off.
By David P.
They just take your money and that's the last you'll ever hear from them. I'm not certain that this is an actual business.
By John R.
In January 2021 I urgently ordered replacement parts from Pumpagents. Their site showed plenty of inventory and a good estimated shipping time as these parts were critical. As the arrival date approached I emailed because I never received a shipping confirmation or tracking. The day I was supposed to receive the parts I got a reply that they didn't have the parts in stock! Now I had to reorder the parts elswhere and wait. In July 2021 I made the mistake of ordering more parts from PumpAgents. Same thing. Their website showed 176 in stock and I received an email stating they are out of stock.
By Kyle
