PtlomReviews of ptlom.com

Response from Ptlom· Aug 27, 2026

We're sorry to hear that you've had trouble getting in touch with us. We did respond to your inquiry by email, but it appears we haven't received a reply from you yet. It's possible our message may have been missed or filtered into your spam or junk folder. Please take a quick look there, and feel free to reply directly to our email so we can continue assisting you with the product issue. We'd be happy to help and hope to get this resolved for you soon. — PTLOM Customer Care

Response from Ptlom· Oct 15, 2025

Hi, You can contact our customer service team for assistance. They’ll do their best to provide you with multiple options to help resolve the issue. However, after checking our customer records and email history, we didn’t find any previous messages from you until we saw this review. We offer a 30-day return or exchange policy for brand-new products. For used products, we provide partial compensation or a replacement depending on the situation and your feedback.

Response from Ptlom· Oct 15, 2025

Hey there, We're on it! We're checking your package's tracking to ensure everything's normal. If it's lost, we'll quickly send a free replacement cat litter box. This may take one to two days to process. Best regards

Response from Ptlom· Aug 13, 2025

Hi, We are committed to handling every customer request seriously. After searching our records using your name and email address, we were unable to find a return request from you. Could you please confirm if your email was sent successfully? In the meantime, our customer service team will proactively reach out to you to get this sorted out. Best,

Response from Ptlom· Aug 4, 2025

Hi, We checked your email address and both orders show that they have been delivered. You have not yet contacted our customer service team regarding your non-receipt of your package. If you truly did not receive your package, please contact our customer service team. We will verify your situation and resend it free of charge or provide a full refund. Best regards

Response from Ptlom· Apr 2, 2025

Hello, we have received your feedback. You may not have received the package because it was lost during transportation. You can provide us with your order number and we will resend it to you free of charge.