Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
6 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PTC unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today’s new technology to drive digital transformation. For nearly 40 years, PTC has consistently innovated in the product development space. Our customers are market leaders and disruptors across major manufacturing verticals, including auto, A&D, industrials, and life sciences. Our portfolio of software solutions manages data throughout a product’s lifecycle – driving excellence in engineering and design, efficiency in manufacturing and supply chain, and optimization in operations and service.
PTC (ptc.com) has 6 customer reviews on The Fair Hearing, with an average rating of 2.5 out of 5.
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I used mathcad 14 which is great. However the company replaced it with mathcad prime which is truly dreadful to drive. I can't now install mathcad 14 from disc on my new pc because it gives me a licence error. Trying to find a support email address is a nightmare since PTC constantly trying to offload you to faq boards or community support forums to avoid dealing with me. What a sad experience.
By Chris
I' don't like using CREO, is not fast, has many bugs and needs endless work-arounds for features that would be easy to implement. We have made so many mapkeys (macro's) to compensate for missing functionality. I've been an professional user for more the 10 years now. Still, in 2025, old school pull down menu's keep showing up that should have been discontinued 15 years ago. (drawings, adding balloon, repeat regions etc). Also the old name 'ProEngineer'(replaced in 2010) keeps popping up in menu's and explorer map names, indicating that creo is not updated with much consideration for detail. Some functions seem to get deliberatly worse; e.g. the rendering and placing textures and decals. Creo is, compared to other 3D cad programs, harder to learn and it's hard to find creo schooled students (in the netherlands). Creo is so counterintuitive; When I try to use a feature I haven't used for a year, I need a video-lesson to make it through. The lack of clear feedback/ error-debug is a big problem, especially for new users. PTC is deliberatly keeping our company from choosing another reseller, even if that ones is much closer to us. Reseller often replies with; 'you have to buy another extension' not even offering a free period to try the desired feature. (and this in 2025?) No private user would ever buy such a product, only corporate users that have no flexibility to change CAD-program.
By TMenkveld
