Wednesday, November 4, 2026 · Customer reviews of US businesses

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Protos Security Reviews | Read Customer Reviews of protossecurity.com

House Sitting & Security

Protos SecurityReviews of protossecurity.com

383 Main Ave, Norwalk, Connecticut

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The Fair Hearing score

4.5/ 5

Excellent

283 reviews

Protos Security4.5Excellent

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Protos Security

Security Services NationwideProtos Security is the premier provider of security guard, off-duty law enforcement services and specialized services, placing our innovative technology and customer-centric approach at the center of our offerings. Why Protos’ Managed Service Model?As a leading provider of differentiated security guarding solutions, Protos Security uses a managed service model approach. This allows us to ensure that our service is top-notch as we can best match a security vendor with your unique needs in mind. Our vendor network staffs well-trained, reliable security officers and ensures a well-managed, well-organized security program.By placing technology and innovation at the center of what we do, we give full transparency, real-time updates and general visibility into your security program. Our client portal and dispatch team are available 24/7/365 to ensure you receive the best service available.Law Enforcement Providing Armed SecurityProtos Security provides off-duty law enforcement with the temperament and experience to effectively work in your locations. Officers can be in full uniform or in plainclothes and can be highly visible or stationed discreetly depending on your specifications. Our officers are trained to manage difficult situations and have powers of arrest. Their presence helps keep your people, facilities and events safe, legal and moving as scheduled.Protos Security has subscribed to the Trustpilot platform to invite honest feedback and gain reviews in a public-facing space.

Protos Security (protossecurity.com) has 283 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.

Also known as: protossecurity.com
Website: protossecurity.com
Category: House Sitting & Security
Location: Norwalk, Connecticut
Listed on The Fair Hearing: 2026

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Protos Security reviews

283 approved reviews, newest moderated first

Jul 6, 2026
Protos thank you for allowing us to expand and remaining patient with us in confidence. Your confidence in us gives us more motivation and a positive outlook on our vendors experience.
Protos has always been a patient company in our past experience, allowing vendors to grow and expand. We appreciate Protos Security. Thank you very much.
By customer
Response from Protos Security· Jul 6, 2026
Thank you for your thoughtful review! We truly appreciate your partnership and are grateful for the trust you've placed in Protos. It's rewarding to hear that our support has helped your team grow and expand. We look forward to continuing to build on our successful partnership for years to come!
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Jun 21, 2026
Great communication
Great communication Outstanding customer service Prompt response when requested emails Knowledge on customer care support team
By customer
Response from Protos Security· Jun 22, 2026
Thank you for your review of Protos Security!
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Jun 19, 2026
System is a bit outdated. Discrepancies in how they work.
System is a bit outdated, not a fan of their KPI which tends to be wrong when you accept emergency orders. We found ourselves cleaning up and filling in for other vendors who kept their contracts after we are rushed to fill in for them. Further more there’s a non sub contract rule and I see other companies subcontracting. I made Protos aware and nothing happened. The system isn’t fair and impartial. Lastly the payouts are always questionable. Besides that, if they can fix these things it’s a good network.
By Vendor
Response from Protos Security· Jun 22, 2026
Thank you for taking the time to share your feedback. We appreciate your candid comments and value your partnership. Several of the concerns you've raised—including KPI accuracy, subcontracting compliance, payout questions, and experiences covering work for other vendors—are not typical of the feedback we receive and are important for us to better understand. To that end, a member of our Vendor Relations Management (VRM) team will be reaching out to you directly to gather additional details and discuss your concerns further. We are committed to maintaining a fair and transparent vendor network and welcome the opportunity to review any specific situations that may not have met those expectations. Your feedback helps us identify areas for improvement and ensure our processes are working as intended. We appreciate your recognition of the value the network can provide and look forward to learning more about your experience.
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Jun 16, 2026
My interactions with the despatch team…
My interactions with the despatch team are always very interesting and helpful each i need their assistance.
By Everest S.
Response from Protos Security· Jun 16, 2026
Thank you for your review of Protos Security!
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Jun 14, 2026
Professional
We have been a part of the Protos team for many years. Protos is organized, professional and responsive. It is always a pleasure working with Protos Security and would highly recommend them. They always take care of their clients as well as their vendor partners. To the entire Protos Security team we thank you for the many years and we look forward to continuing our strong partnership for many more years. Thank you Guard Response Private Security
By CAROLINE
Response from Protos Security· Jun 15, 2026
Thank you for your kind words and for being a valued partner over the years. We truly appreciate your trust, support, and dedication. We look forward to continuing our strong partnership and shared success for many years to come!
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Jun 11, 2026
Dispatcher
Dispatcher, please have them communicated. It becomes time-consuming when you have to explain the same thing you already told the previous dispatcher.
By Eli N.
Response from Protos Security· Jun 11, 2026
Thank you for your feedback and review of Protos Security. We will review this internally.
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Jun 10, 2026
Satisfactory
Satisfactory
By Davidcustomer
Response from Protos Security· Jun 10, 2026
Thank you for your review of Protos Security!
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Jun 9, 2026
N//A
Protos Security has played a significant role in helping our company grow by providing opportunities, support, and access to valuable security contracts. Their partnership has contributed to our continued development and success as a security service provider Thank you 🙏🏽
By God la plus S.
Response from Protos Security· Jun 9, 2026
Thank you for your kind words and partnership. We're proud to support your growth and success, and we look forward to continuing to work together in the future!
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