Saturday, November 7, 2026 · Customer reviews of US businesses
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414 reviews
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Supplement Warehouse! Truthful & Honest Info about supplements such as whey protein & pre workouts.
Protein Factory (proteinfactory.com) has 414 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
414 approved reviews, newest moderated first
I have only been using these products (specifically the mass stack) for a few weeks and already notice improved gains, in that my muscles feel fuller and I just feel less bloated and better all around. The fact that they promptly reply to my questions only adds to my enthusiasm for my new favorite company.
By Jerry S.
Always comes on time. Always consistent product. No complaints. Glad someone makes native whey without a bunch of crap in it.
By Skyler S.
always amazing, such quick response when I put in the wrong shipping address.
By alexander L.
It is with a heavy heart that I am compelled to write this review about Protein Factory, a brand I have cherished and supported for years. However, recent events have left me profoundly disappointed and frustrated. After placing an online order, I encountered a concerning issue where my package was inexplicably returned to the sender. Seeking clarification and resolution, I reached out to Protein Factory through the communication channels they specified – via text and email. However, to my disappointment, my attempts at contact have been met with deafening silence. It has been a staggering 19 days since my initial inquiry, yet I have received no communication or act of customer service from Protien Factory.This level of disregard is entirely out of character for a company I have trusted and patronized for so long. The lack of response is particularly disheartening considering the unwavering quality of Protein Factory's products. However, it pains me to admit that this stellar product quality is overshadowed by abysmal customer service and communication practices. Echoing the experiences of other dissatisfied customers, such as Steve Pearl, it appears evident that there has been a notable decline in the company's dedication to its patrons. It is disheartening to witness what feels like a loss of passion for the business from the company's leadership. While I still hold faith in the excellence of Protein Factory's products, I cannot in good conscience recommend purchasing from them online. Until there is a demonstrable improvement in their customer service and communication, I urge potential customers to exercise caution and explore alternative purchasing avenues. In conclusion, while I regret having to issue such a warning about a brand I once held in high regard, I cannot overlook the lack of accountability and care demonstrated by Protein Factory. Proceed with caution, and do not let this company take your money without delivering the service and support you deserve.
By Joe B.
Response from Protein Factory· Mar 29, 2024
Sorry we missed your email. Lets get one thing straight off the bat, we DID ship your order. It was NOT our fault it was returned. WHy was it returned, because you wrote your own address wrong? And nothing for nothing, you write like we are off in some far off country or in outer space. I literally HAVE MY PHONE number on the the website to TEXT us anytime you want. You also write like BUYER beware, they rip people off. WE SHIPPED YOUR ORDER TO BEGIN WITH. We ain't perfect, so yea we missed your email, but don't be a cry baby and simply TEXT us, it literally takes 5 seconds. I would not have returned a harsh reply to you, but I don't like when people try to deter other people from buying from me. That is vicious and malicious behavior. That being said, if you did NOT issue a chargeback, you could text me at 732.901.9600, and I"ll reship your order PLUS maybe give you something extra. But if you're going to be malicious and try to damage my business, then issue the chargeback. I'd rather not sell to your type of personality.
I recently purchased Tectanic Red per Alex's recommendation. I decided to test it out on leg day, and the results were phenomenal. I hit a PR squatting and felt much more strength and endurance than usual. Generally after I do heavy sets in squats my legs will be gassed when performing iso exercises such has ham curls, but not this time. I was able to lift more weight and hit more reps than expected. One day later and I am feeling zero soreness. I'm more than happy with my purchase, great stuff!
By Charlie K.
Service has been getting worse and worse and this time THEY COMPLETELY STOLE MY MONEY. 4 attempts by email and text to check the status of my order and NO RESPONSE AT ALL. This company is totally tanking into the toilet bowl. They were good when the owner Alex had a passion for business 20 years ago. Now evidently he couldn't care less about the his customers, and even stealing money now. STAY AWAY FROM THIS COMPANY. There are many great companies very eager to please
By Steve P.
No bull listen to the reviews. The shipping is bull I never received a tracking number 14 days later no package no tracking number. No response at the end. I called UPS they informed me it was delivered on the 17th. again emailed and text protein factory finally this Wednesday January 2024 finally responded and send me a picture of the tracking information. Nope no package I guess it’s my fault for ordering from them should have checked the reviews.I’m out 100 bucks and I’ll protein factory said is oh well. Never buying from this company again.
By Alfredo H.
Response from Protein Factory· Jan 10, 2024
We did ship your package as you admitted and claimed you never received it which DOES happen. The tracking showed your package was delivered. BUT then you texted us using FOUL language and swearing at us, which we do not tolerate and will cease all communications with you if you behave this way. We have your text messages to prove it. If you would like to apologize and handle this situation maturely we can proceed and reship your protein powder. We have been in business for 25 years and that is our policy. All customers will treat me and my employees with respect.
Just received my 2lb. 520 Hydrolized and 10lb. Wisconsin Whey Isolate. Excellent combination of the two proteins. Clean protein. My new go-to protein provider.
By Cigarsam U.
