Protection 1Reviews of protection1.com

was a customer for 6 years, when it came time to cancel my service due to divorce, etc they charged me $750 since the contract wasn't fulfilled. The company has no sympathy for people who lose their house, can't afford a mortgage anymore and then add a $750 fee to top off the insult of being broke. What crap! I will never refer anyone to ADT/Protection 1 again. What happened to treating people with respect instead of gouging them regardless?

Worst customer service. No one ever returns your calls even the managers lie. I have been a customer for many years and the best decision I ever made was to cancel my service with this horrific company. Stay away do not purchase from Protection One/ADT. You will s ave yourself a lot of time and aggravation. ( I never write negative reviews but felt compelled to write this one to help other customers). This company has no communication skills.

If you are looking for a security system for your home do not use protection one. They stolen over $300 out of my account since I’ve canceled my contract with them in November. And because I stated I would POSSIBLY call back in a month for someone to transfer the system in their name. I never once said keep my system active (after I made a clear on the phone call I am terminating all services for MYSELF and no no longer need the system) they still took it upon themselves to not only charge me every month but slightly more than what I would’ve paid for if I had kept my system active. When I found this discrepancy, not only do they tell me they won’t give me my money back and close the case without any business etiquette or so much as a follow up with me they refuse to give me my money back when the company knows that I made it clear and will no longer need your services. And the rep who supposedly canceled my service didn’t even put any documentation in there. Do not work with them.

Avoid this company like a plague - they botched my new installation and there is no heat in the house for >>over a month<< . I have been a Protection1 customer for over 25 years and decided to upgrade the system and add cameras. Big mistake. The intalling techs were in a hurry, didn't install everything they should and didn't properly test the system. They left the thermostat improperly connected, effectively breaking my A/C. Their customer service is not capable to arrange a quick service visit to fix what they broke. When they arrange a visit, the tech does not show up. There were at about six different appointments scheduled, with an unprepared tech showing once, to say the thermostat needs replacement. Afer more cancelled appointments, I was told this was their highest priority and somebody would come the same day. They didn't. Nor the next day. Next I heard that "it would be treated as emergency" - with an appointment scheduled in two weeks! I escalated to a manager, and they said they would come in a week! Supposedly missing a part - after scheduling it several times before! I am a senior and have no heating in the house for 5 weeks now. I have 63-65 F in the house. This is in the Seattle area. Their customer service is very, very poor. Some of their customer service reps are trying to be helpful, but some are simply take-it-or-leave-it, stop bothering me. After all these encounters, it feels like the customer reps are powerless and it's just a lip service, to hide the fact that they cannot make the tech to come when they say they would come. I am still waiting for the fix.

Shady security company. They manage the parking of Terraces de l’ Hippodrome in Brussels and set up a scam. Incredible that this is possible.

This company tricks/deceives people into long term contract. Bought a house. We were not sure what we were going to do long-term so we agreed to the seller that we would take over the contract for the last 6 months. Protection 1 was not working. A technician came out and did the work order. He asked us to sign the work order on the iPad. (How many people read the fine print of a work order.) My wife could only see on the screen the portion to sign the work order. We had a house full of the people. The technician stayed much longer than anticipated. It turns out, per Protect 1, what we really signed was a 42-month agreement!!!!! There was zero discussion on it being anything more than an assumption of the last few months of the agreement. There was zero explanation that assumption of an existing agreement does not occur. (That might be a little bit important given how that was our only request.) Further, we called a couple of times to make sure we weren't getting charged because my wife kept hearing little notices after our assumed 6 months or so whatever was left. The Protection 1 representative assured us a few times we were not/would not be charged, but apparently the quarterly auto-payments on continued. In spite of all this, when we finally had to change the credit card to escape from this company, they they charged a $750 cancellation fee. The Better Business Bureau should drop this company. The attorney-general should launch an investigation akin to what scammers do to trick senior citizens into things. Protect1, by comparison, makes timeshare companies look respectable Zero discussion, a purported work order signed to get the tech to leave when a house party was going on. Multiple witnesses to the trickery by the technician. Apparently their customer service and technicians are all into the scam as this is their revenue stream and there are so many better competitive options. If you can, run as fast as you can in the opposite direction of Protect1. .

This company makes it IMPOSSIBLE to cancel. They do not let you cancel online and they make up ridiculous rules that impede your ability to cancel their services. I sold my house over a year ago and moved across country I have been trying to cancel the service for months. I they kept denying my attempt due to, "requiring further identification" or "word passcode needs to be reset" there is always a reason why i couldn't cancel. in total since i stopped using their service they charged me an additional $865.76! I had to go through my bank and stop them from charging me further.

Do not use these people they are now connected to ADT and they are crooked as hell . First the came to install and had problems getting the system to work.. So the shady tech guy says i would have to sighn off that everything was working correctly so he could get the parts he needed to make it work??????????? Then after i refuse they come back 5 times and can not make the system work . So now the snake oil guys come in and say well the only way we can make it work is if you pay us another 2000 dollars up front. Well i said hell no take your stuff and get out . Well now they are harassing me everyday to collect over 4000 dollars on something that never worked not one day did it work. They will not come and remove ther stuff and are holding my business hostage.