Contract
I don't like the 36 month contract, it does not fit my plan. You need more flexibility like your competitors
By Tim M.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Before you buy a home security system, compare our service! Protection 1 is the nation’s largest full service security company and we are passionate about delivering an extremely high level of customer service.Tired of being put on hold? Frustrated waiting for technicians to show up? We have earned an A+ Better Business Bureau rating and a 97.3% customer satisfaction score because we take care of customers with same-day service and NO automated telephone systems — when you call, a real person answers. Try that with another company!
Protection 1 (protection1.com) has 546 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
546 approved reviews, newest moderated first
I don't like the 36 month contract, it does not fit my plan. You need more flexibility like your competitors
By Tim M.
The technician was very pleasant and knew his product well. He worked with us for choices that would suit our home and usage. Very neat and gave a good review.
By Janet F.
Installation appointment went smoothly and the rep was very knowledgeable. He took the time and went over the Alarm.com app to make sure I understood it and knew how to navigate through it. I would recommend Protection 1 services to friends and family.
By Mrs. R.
Very professional
By Michelle G.
Quick response to call us when alarm is going off
By Emily S.
Protection 1 Thanks again the installer that came to my home was very knowledgeable of the system. Again thank you S.M. Jones
By Sharon M.
Technician was very diligent and explained my entire system to me until I understand it. Thank you Security One.
By Joseph D. R.
I really appreciated the technical support I received when setting up the equipment. They made it really easy. This is the first time having a security system. After 5 mos of service, I am very happy.
By Linda M.