Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
97 reviews
Prosper MedicalSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Prosper Medical, we’re redefining how people access and experience healthcare. As a virtual-first healthcare platform, we combine concierge-level service with cutting-edge technology to deliver proactive, personalized care to every member.
Prosper Medical (prospermedical.com) has 97 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
97 approved reviews, newest moderated first
Dr. Van Vugt is a knowledgeable professional who listens to his patients and gives sound advice!!!
By customer
Response from Prosper Medical· Mar 2, 2026
Hi there, thank you for your positive feedback about Dr. Van Vugt! I'm glad to hear that he listens to his patients and provides sound advice. We appreciate your support and are here if you need anything else!
The dr. really listened and was very helpful and prompt. It was also incredibly easy to book an appt. quickly. The patient service with staff was excellent.
By Amy A.
Response from Prosper Medical· Feb 23, 2026
Hi Amy, thank you for your fantastic feedback! I'm thrilled to hear that the doctor listened and was helpful, and that booking an appointment was easy for you. It's great to know our staff provided excellent service. If you need anything else, feel free to reach out!
The video conference didn't work My doctor was great though
By Jaymes M.
Response from Prosper Medical· Feb 23, 2026
Hi Jaymes - It was a pleasure speaking with you earlier today. We understand how frustrating connectivity issues can be, and we truly appreciate the opportunity to help resolve this for you. As we discussed on the phone, it appears that the call instability may have been related to your internet connection. For future visits, we recommend using our app, as it can automatically adjust if your connection weakens and will notify you of any internet issues to help with troubleshooting in real time. Please don’t hesitate to reach out if you need anything further—we’re here to help!
I cannot speak highly enough of prosper medical. They are truly engaged in my health and on top of everything I needed. I have had bad experiences in the past with doctors and administration not getting back to me. Prosper medical truly cares about there patients. They kept me informed of prescriptions and test results throughout the process I had to take. If you’re looking for a Doctor and team who truly care this is the place for you. I almost never leave reviews, this experience dealing with them deserves it.
By Jim
Response from Prosper Medical· Feb 18, 2026
Hi Jim, thank you for your fantastic feedback! I'm thrilled to hear that Prosper Medical has made such a positive impact on your health experience. It's great to know that our team kept you informed and truly cared about your needs. Your willingness to leave a review means a lot to us. If you need anything else, don’t hesitate to reach out!
Fabulous company! Dr. Van Vugt is terrific and thorough! Many thanks to him and his team!
By Joan Marie R.
I am so glad we found Prosper Medical! We could not be happier! A million thanks to you all at Prosper Medical! Thank you, Dr. Van Vugt and the whole Prosper Medical team!
By Joni Marie R.
Response from Prosper Medical· Feb 17, 2026
Hi Joni, thank you for your enthusiastic feedback! I'm so glad to hear that you found Prosper Medical and that you're happy with our service. Your kind words mean a lot to us. If you need anything else, don't hesitate to reach out!
I made an appointment for my daughter who is in college and just couldn't manage finding a doctor and getting to one off campus. Though I had some issues with setting it up, the customer service support was excellent and easy to reach even on a Sunday. I was able to set up the appointment for the next day (my daughter didn't want the same day appointment). She had a bit of an issue logging on for the appointment in the app, but managed it via the website. She said the doctor was so nice. The whole experience was quick, easy and very positive. She will definitely continue to use Prosper Medical.
By Karen M.
Response from Prosper Medical· Feb 4, 2026
Hi Karen, thank you for sharing your experience! I'm glad to hear that our customer service was helpful in setting up your daughter's appointment, even on a Sunday. It's great that she found the doctor nice and that the overall experience was quick and positive. We look forward to continuing to support her with Prosper Medical!
Customer service was great Doctor was great I got great service all around. The video chat was a little choppy not a really good signal I had to schedule a later hour that day because video call was not good. My signal was good so I'm assuming it was the video chat system being utilized. Thank you for your time.
By Simon P.
Response from Prosper Medical· Jan 30, 2026
Hi Simon, thanks for your kind words about our customer service and the doctor! I'm glad to hear you received great service overall. I'm sorry the video chat was choppy; that can be frustrating. We appreciate your feedback and will look into the video chat system to improve the experience. If you have any further concerns, please reach out.
