My agent Taylor Stults at the Proper…
My agent Taylor Stults at the Proper insurance is wonderful to work with! She is very professional and knowledgeable. Thank you Taylor! Elena Batchelor.
By Elena V.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
241 reviews
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Proper Insurance is the Nation’s leading vacation rental insurance provider, with over 100,000 policies written in all 50 states. They’ve custom penned the most comprehensive policy on the market, offering unmatched protection for your property, income, host liability, amenity liability (bikes, kayaks, hot tubs, etc.), theft, vandalism, bed bugs, and more. They even cover SQUATTERS!
Proper Insurance Services (proper.insure) has 241 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
241 approved reviews, newest moderated first
My agent Taylor Stults at the Proper insurance is wonderful to work with! She is very professional and knowledgeable. Thank you Taylor! Elena Batchelor.
By Elena V.
A Great STR Insurance to Have! Cade is our Agent and Matthew was our adjuster for a problem we experienced. They worked as a team and were extremely responsive. This is definitely a A+++ Insurance Company in our book. You never know how good insurance is until you need to use it. Proper went beyond our expectations. Thank you everyone at Proper.
By Maryann W.
Proper has been amazing! Their online quoting was easy and responsive. They answer the phone live and a human being helps you. Special thanks to Jordan Jarosky and Sarah Elgin who helped me with coverage questions and binding the policy same day. I wish everyone worked like Proper.
By Stephen S.
I was dreading dealing with the insurance process from a recent incident at one of our Airbnb properties. To my shock and awe, this was actually a truly pleasant experience. Screenshots of documentation and a few emails and it was done! Literally 10-15 minutes of my time. Matthew was great and the process was more than simple compared to my other experiences with insurance companies. A+++!
By Nathan
Sam Carlisle was great, knowledgeable, in all aspects and reason y this insurance was needed. I also wanted to get insurance same day and within 2 hours I had it. Gave up on another company who kept fumbling the ball if you will. Highly reccomend
By Dennis O.
Proactive service, very knowledgeable.
By Gary
This is my second time working with Taylor Stults and she is amazing. Each time she was patient and worked with me to meet my needs. If you have a short term rental I recommend proper and in particular Taylor
By Jay E.
Proper has been very responsive and helpful. Taylor has never failed to deliver what she promises!
By James G.