Full-service video content production and promotion since 2011. Over 7,000 videos made around the world for bootstrapped startups to Fortune 500 companies.
Promoshin (promoshin.com) has 4 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
I'm a very honest person, so I must indicate this review is updated.
First, I want to state, the most recent delivery from Promoshin was phenomenal; we were truly impressed with their ability to carry out our vision.
Previously hired Promoshin and some expectations were left unmet. I was eventually contacted and they wanted a chance to show us they really were a 5-Star company. (my words)
Anyhow, the recent delivery from the Promoshin was A-Team service, through-in through-out. I was highly impressed with the communication from their PM, Gemma, and at how incredibly kind and understanding she was. She took our vision and with her team created a wonderful video which we were thoroughly impressed with. Still cannot thank you enough Gemma!!!
As I mentioned, I'm a very honest person, and I was honestly not planning on using Promoshin again, as small business, every dollar matters, and I needed to ensure my money was being well spent on marketing efforts. However, I'm so very happy that they cared enough to reach out to me, work with me, and deliver exactly what I was looking for (and a bit more).
My previous experience could have been the end of our business relationship, but it wasn't, thankfully. I feel confident in coming back for my future marketing needs, and cannot thank Ben, and Promoshin enough for this truly elevated experience.
-Zane
By Zane
A good experience at a good price
They were very price-competitive and I had my doubts, but I got a video in the end that met my needs. My account manager was very friendly and had lots of ideas. I had a bad experience first time round, but they put the effort in to make it right when they didn't really have to. That goes a long way in my book.
By Joe B.
Run don't walk away from doing business…
Run don't walk away from doing business with this company. We hired them to make a video for our business. They provided a 14 day trial period. However, despite trying to reach them several times, they delayed getting back to us with the story board deliverable until 1 day after the trial period was up. If they responded to us timely we would have recognized that their vision was totally off the mark and we would have had the opportunity to stop payment during the trial period. They charged us anyway and refused to refund the money. They use deceptive business tactics.
By Pamela G.
Response from Promoshin· Nov 16, 2021
Hi Pamela,
It's quite a shame to see that you decided to leave this review 14 months after we fully resolved this and you filed a dispute with your credit card company.
We absolutely did respond in a very timely manner and in no way did we use deceptive business tactics. This is why your own credit card company ruled in our favor (and not Polarfresh) when you filed a dispute.
They reviewed all of the communications and materials, and came to the conclusion that we did not do anything wrong. Your storyboard was ready within a week and we made multiple revisions until we met your expectations. We even went completely out of our way to change your video style 3 times after we created a full set of illustrations for you because of our 100% satisfaction guarantee policy.
Unfortunately, there's not much else we can do if you can't tell us what else you expect and can’t tell us why you don’t like what we created for you. We did exactly what you asked for, and we offer unlimited revisions - which means we'll work on your video until you're 100% happy with it.
We spent a total of 47 hours working on your project and we certainly didn’t think it was fair to offer you a refund when you couldn't even explain to us why the deliverables did not meet your expectations.
Since 2011, we've made over 7,000 videos for brands like BBB, Intuit, Pfizer, NASA, Cisco, McDonalds, Uber, Cinemark, Kaiser, Oracle, and Microsoft. We pride ourselves in our customer satisfaction but we are not okay with client's who try to take advantage of us.
Again, we'll work on your project for as long as it takes to get it to what you want, but using up 47 hours of our resources only to tell us our vision is off the mark is not good business practice.
It's also not morally right to say a company has deceptive business practices when we are actually the opposite of that.
We offer a 100% satisfaction guarantee to all of our clients and this is why we're one of the top animation studios in the world.
Making a video is a collaborative process that requires both sides in order to achieve the desires outcome. Our hands are tied if you can’t tell us why you don’t like something we create.
Thanks for giving us a try anyways, and we wish you all the best in your future video production projects.
Best,
Ben M.
CEO of Promoshin
I would rate Promoshin a 10 out of 10…
I would rate Promoshin a 10 out of 10 because the graphics, voice and production quality look amazing! Over the years, I have done 6-7 videos with Promoshin. Big fan! They stick with it until the video is 100%. The best combo of quality, service & price.
