I wish I could give fewer stars
I wish I could give fewer stars. Are any of the states that use this service to give their exams even vetting this company at all?! This is the email I just wrote Prometric's customer service department. Every step of the process of working with Prometric has been horrible. First finding a suitable place to take my remote test was a nightmare. I followed everything in the user guide you sent. Maybe you don't know but all it says is to be alone and make sure there is no clutter on your desk or around you. It says nothing about windows, size of room glass doors etc. In fact, the pictures you use in that part of the user guide show people at a computer near uncovered windows, in large rooms, and near glass doors!!!! Your customer services representatives when I called were both unhelpful and unknowledgeable. I got sent from one person to the next and hung up on often. According to my phone, I have spent a total of 3 hours and 10 minutes on the phone calling you. That is longer than my 2 tests took. Then you never sent my results to NIPR. I talked to four separate candidate care reps. One told me that the results were sent to the state and they need to send them to NIPR(this isn't true. The mass DOI says that you are supposed to send them to NIPR ) The second said that they had been sent but needed to be processed. A third told me she had no idea if they were sent and she has no way to find out. Finally a fourth today told me that you were holding them because you didn't have my social security number. I find that extremely hard to believe. I know I had to type it in multiple times when I applied for my tests. If it is true why wouldn't you contact me and tell me you needed it? You have my phone number and email and have sent me numerous emails. You are causing me to miss a lot of work and are hurting me and my family financially. I'm sure writing this is pointless, because you don't care about your test takers you only care about the states that hire you to provide the testing services. But once I am licensed and have the ear of my state's DOI I will tell everyone how awful your service is. I will do everything I can to get them to switch to a different testing service provider. Your company and practically everyone I have interacted with in it is complete trash.
By Kevin M.