Kate DiDucca
Kate DiDucca was an absolute pleasure to speak with. Helpful, knowledgeable and humorous while dealing with my technologically impaired antics over the phone. Already recommended her to another business owner!
By bittenforreel O.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
252 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ProMerchant offers credit card processing solutions and merchant accounts to businesses of all sizes. We are payment processing experts and offer two money saving transparent pricing plans for merchants to choose from.
ProMerchant (promerchant.com) has 252 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
252 approved reviews, newest moderated first
Kate DiDucca was an absolute pleasure to speak with. Helpful, knowledgeable and humorous while dealing with my technologically impaired antics over the phone. Already recommended her to another business owner!
By bittenforreel O.
I like the fact that she followed up with my inquiries and was able to answer all my questions. This was only a preliminary research call on my part, so did not interact with her much.
By BMooney
Divan offered great customer service and also made it easy to sign up. Extremely knowledgeable and very patient and professional.
By Kimberly P.
Such a quick response to my request for information. Very thorough and knowledgeable of process. Divam has followed up each step of the way to make sure I had all the informations needed in order to make a decision .Very knowledgeable and timely in his responses .Divam was so professional, courteous and helpful. I had such a great experience and would definitely recommend ProMerchant for anyone in their business needs.
By Ariana
polite and pro.
By LP T.
Dana Brand is my agent and she is amazing! Works tirelessly to get you the terms your business needs and make sure you understand how payment processing works! Very knowledgable!
By OZ B.
Such a quick response to our request for information. Very thorough and knowledgeable of process. Dana has followed up each step of the way to make sure we had what we needed and to inform us on what would happen next. Dana was so professional, courteous and helpful. We had such great experience and would definitely recommend ProMerchant for credit card processing.
By Cheryl M.
By luck of the draw, Dana answered my call. She is so personable, as a telemarketer for many years, I said, "I bet you are one of the top salespeople in your organization." She said last week she was #2 and then #1 left! We laughed. She was excellent at taking an interest in me/us and forming a relationship. If ProMerchant isn't careful, I might steal her for my company. ;)
By Bruce P.