Terrible
Customer service needs to be retrained. They forget to tell me that my order never got placed until I called to see why it wasn't delivered. When I asked what had happened they could have cared less.
By John G.
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
408 reviews
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PROLIGHTING is the go-to online lighting resource for contractors and professionals, delivering top brands, fast shipping, and expert support to ensure your project is a success. With over 20 years of industry expertise, PROLIGHTING provides informed recommendations, technical support, and hands-on service. Homeowners and DIYers welcome. Give us a call or use our live chat feature, available M-F 8:30AM to 5PM ET.
PROLIGHTING (prolighting.com) has 408 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
408 approved reviews, newest moderated first
Customer service needs to be retrained. They forget to tell me that my order never got placed until I called to see why it wasn't delivered. When I asked what had happened they could have cared less.
By John G.
I'm very happy with the product and service I received from ProLighting.com. These fixtures aren't sold in stores any more since the electronic ballasts became the latest trend. But these fixtures last so much longer than those electronic ones, in my opinion. I do hope they"ll be available for some time to come since I maintain over 100 of them through my work. Thanks for being there.
By Joe P.
When I needed a 12 volt transformer of some under cabinet lights, I looked on line and found ProLighting. Their web site was easy to understand and prices were great compared to some other sites. Found what I needed and then placed the order. Came in a few days later and I just installed it today. Works Great. It was easy to install. It was "just what I needed." In the future I will be buying more from ProLighting.
By Willis R.
I bought 12 LED Mini Star lights illuminate two display cabinets full of really nice pottery. The effect is spectacular! We have the cabinet lights turned on about 5 hours a day which means, according to the stated average life of 60,000 hours, should last about 20 years. However, I just had one light go out a little under a year. I had to order another for $45 plus S&H even though I let Pro Lighting know of the premature failure. Not sure if the failure was a fluke or not....I hope I don't lose any more anytime soon. Pro Lighting doesn't seem too customer oriented about this product, do it may be beneficial to get this light from another supplier our find another light that lasts as long as advertised. I love this light, but was very disappointed when it failed.
By Donald S.
Response from PROLIGHTING· Jul 1, 2015
Hi Donald, Thank you for taking the time to leave a review. The Mini Stars have a 3 year warranty, which means your warranty doesn't expire until 3/2016. We went ahead and credited your card in full for the order. Thanks again and sorry for the hassle.
Great product selection and service. Of they have what you need they are a great choice. Highly recommend.
By Carl F.
I needed a small transformer for a kitchen under counter light. Prolighting was out of the one that I wanted, but their staff offered a substitute that was slightly less expensive and worked without any problems. Shipping was quick. Wife is happy. I would use them again!
By J. F.
I recently purchased two of the sealed HO lighting ballasts for my horse barn. We were a bit concerned about the quality of the light produced as well as the difficulty level in installing these ballasts. Also, we weren't sure about how quickly they would arrive here and also the quality of what we purchased. Our fears were alleviated when the ballasts arrived. they were securely packaged and much to the delight of my husband and son they were extremely easy to install. In spite of having a smaller wattage bulb, the light that was produced exceeded what we previously had by a large margin. We would purchase this product again and definitely from ProLighting!! Thank you!
By Lorraine W.
Great service and good price. Pluss fast shipping. Thanks.
By Norman H.