PROLIGHTINGReviews of prolighting.com

I don't understand how this place can have a rating of so many stars. This place has terrible customer support. I was waiting for a couple of days for an email with a reply. As for my last email, I've actually never got a response. I placed an order for an item in stock (lead time) according to the prolighting website, tho I was waiting for three weeks before it was shipped. The restock fee is a ripoff! I purchase the wrong position light bulb due to a confusing description on the website. I realized my mistake when I got the package. I actually never opened the bulb box. At this point, I need to pay for a delivery, which is ok, I guess, and 25% restock fee! It's not worth sending it back because the refund goes towards $0. I will never order anything from this place again and will not recommend this place to my friends.

Products were incorrectly identified in the catalog, as in strip lights that did not attach to each other for form a strip. Shipping is high and long. Customer service did not make the bad order right.

Purchases ten LED step lights because they were supposed to last pretty much forever. Five out of ten stopped working within two years. Managed to get all but three working by switching out bad transformers and bad LEDs. Found out that warranty was essentially useless. Repair kits cost $65 each. Buy your lighting somewhere else.

Crazy that this day and age of Amazon Prolighting charges a 10% restocking fee. I ordered wrong size lights and sent them back with box not even opened. Cost me $32 to send box back and then another $62 in restocking. Save time and money and order from Amazon!

It took well over two weeks for them to ship a part to me

Customer service needs to be retrained. They forget to tell me that my order never got placed until I called to see why it wasn't delivered. When I asked what had happened they could have cared less.

I requested a return authorization and have yet to get a response. I was told via the return tab on the web site that I would be receiving an email shortly with the information on the return procedures. That was four days ago. What is shortly? I would consider shortly within 24 hours! Still waiting to hear from them. I think they are waiting until their thirty day return policy ends and then I won't be able to get a refund.

We had to order through operator and ask her for helping to selsct the item, because the webside could be able display list of items.