This product was not what I ordered
This product was not what I ordered; furthermore, it was significantly delayed and arrived incorrectly. It is an indoor fragrance, whereas I had ordered a ceramic cutter.
By Erick G.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
305 reviews
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Proje Premium Car Care is a US manufacturer based out of Los Angeles County in CA with more than 30 years. They feature a complete line of products that covers a vehicle from bumper to bumper. We are proud to produce all our products from the labels, bottles, to the chemicals in La Mirada, California. Our goal is to bring out the shine in every job for every professional and enthusiast alike. Our ever-changing product line reflects new innovative chemicals and molecules to develop the best paint protection and car care product line. Proje specialty ceramic products is well known to deliver a high level of protection and unparallel shine.
Proje Premium Car Care (projeproducts.com) has 305 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 22 reviews with 1 star · Clear filters
This product was not what I ordered; furthermore, it was significantly delayed and arrived incorrectly. It is an indoor fragrance, whereas I had ordered a ceramic cutter.
By Erick G.
Still have not received the product or my order
By David K.
This product did not work as advertised. Did not remove any water spots from the glass or shower door.
By Penny G.
P I don’t even have the product
By Herman. Speights S.
Still waiting for a refund on a product I never received.
By Batman
Response from Proje Premium Car Care· Jul 17, 2024
We're sorry to hear you had a bad experience we issued a refund on June 19th for the 9H for your second order this was shipped and delivered to the provided address.
My purchase was not delivered the day it was expected, I was home all day and it never arrived. I sent an email asking for them to inquire about the delay and I was promptly emailed back with a response stating if it is not received or received damaged it would be replaced. The next day when I was at work I got an email stating it had been delivered. When I got home the package was nowhere to be found. I sent 3 emails asking where it was with NO RESPONSE!! The picture sent with the delivered email only showed a corner of a box and half of a label. I have a LOCKING BOX for all my packages so there would have been no reason for my package to be left where it could have been stolen if Infact it was even delivered to the correct address! So I'm out $60. !!!
By Kevin W.
Don’t waist your money!! I get the same results going to a car wash and adding the wax option. I tried several times e-mailing the company with NO RESPONSE.
By Cathy B.
Response from Proje Premium Car Care· Sep 2, 2022
We are disappointed we were not able to deliver on your expectations. I apologize if we did not respond to your inquires, if there is anything we can do please don't hesitate to contact us.
Got an email that it was shipped May 16th and today is May 22nd and it hasn't even made it to the shipper.
By Mike