Great customer service
Great customer service. I love their machines, and use them often for my business. If anything goes wrong with them, they rectify the problem quickly.
By Anthea A.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
720 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Project E Beauty, we believe radiant skin is a goal everyone can realize.Since 2012 we have been committed to bringing salon-grade skincare to a wider market. Over 12 years on, we've built an international team of skin experts, delivering safe, effective skincare solutions through advanced skincare technology. We've transformed over 500,000 routines and set a global standard in beauty tech, reaching over 68 countries. As pioneers in LED home therapies, we are committed to our customers, using your feedback to guide our every move.Empowering Your Skin Journey
Project E Beauty (projectebeauty.com) has 720 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
720 approved reviews, newest moderated first
Great customer service. I love their machines, and use them often for my business. If anything goes wrong with them, they rectify the problem quickly.
By Anthea A.
Packaging is well-finished in all its details and shipment didn't take too long. I love my Lumalux face mask because it's really fast and in only 3 minutes you can get a full treatment that targets different issues of the skin. After only a week of daily use my skin already looks smoother and brightened. At first I had problems with charging the controller, but it was only because I didn't use the proper adapter. Customer service helped me out promptly, the guys were so kind and helpful! I really recommend Project E Beauty!
By Elena F.
Excellent customer service from a seller that cares about their customers. Buy with confidence and trust. Big thanks to Roff & Arriane.
By S B.
I had an issue with my Faisca Neon & Argon High Frequency Wand stopping unexpectedly. Every step of the process was handled within 24 hours from the initial response, to reviewing the video, to confirming and processing the replacement. The communication was fast, clear, and professional throughout. The wand itself is very effective and helped dry pimples quickly, which is why I was keen on a replacement rather than a refund. I’m genuinely impressed with how efficiently everything was handled. I’ll definitely be shopping with Project E Beauty again and would happily recommend them to others
By Bowie suthamart B.
he comprado una máscara lumalux y la experiencia ha sido horrible, pone que de 2 a 5 días hábiles la envían y han pasado dos semanas y no recibo ningún tipo de respuesta ni guía de envío nada, esto se puede tomar como un robo o que funcionan muy mal
By carolina B.
Response from Project E Beauty· Mar 24, 2026
Hola, Lamentamos mucho la experiencia que has tenido. Podemos confirmar que tu caso ya ha sido atendido por nuestro equipo a través de correo electrónico. Si necesitas más ayuda, no dudes en responder al email o contactarnos nuevamente — estaremos encantados de asistirte. Gracias, Project E Beauty Team
The purchased product fully met expectations, but the delivery time significantly exceeded the specified time.
By Arvydas
Produit défectueux et modèle discontinué arrêté dans l’année de son achat. Le service client refuse le remboursement, malgré la garantie légale, et propose uniquement un remplacement non équivalent ou un avoir, en se retranchant derrière une politique interne de 60 jours. Ces pratiques ne respectent pas le droit des consommateurs. Expérience très décevante
By Gerie G.
Response from Project E Beauty· May 14, 2026
Bonjour Gerie, Nous sommes sincèrement désolés d’apprendre votre déception concernant votre expérience. Après vérification, nous avons bien demandé des informations complémentaires afin de pouvoir examiner et traiter votre demande conformément à notre procédure de garantie, mais nous n’avons malheureusement reçu aucune réponse de votre part. Notre intention est toujours de trouver une solution juste et adaptée pour nos clients. Nous restons donc disponibles et serions heureux de reprendre votre dossier si vous souhaitez nous recontacter avec les informations demandées. Merci de votre compréhension. Project E Beauty Support Team
Until now I didn’t use it, but it came in the correct time and has all the instructions
By Daad S.