every thing was perfekt
every thing was perfekt
By oella
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
720 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Project E Beauty, we believe radiant skin is a goal everyone can realize.Since 2012 we have been committed to bringing salon-grade skincare to a wider market. Over 12 years on, we've built an international team of skin experts, delivering safe, effective skincare solutions through advanced skincare technology. We've transformed over 500,000 routines and set a global standard in beauty tech, reaching over 68 countries. As pioneers in LED home therapies, we are committed to our customers, using your feedback to guide our every move.Empowering Your Skin Journey
Project E Beauty (projectebeauty.com) has 720 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
720 approved reviews, newest moderated first
every thing was perfekt
By oella
The LED mask is pretty good but isn’t snug or flexible to fit my face/eyes properly so a lot of light is still unprotected from my eyes. Have only had a few weeks so hard to tell how effective just yet.
By Kristin E.
Response from Project E Beauty· Oct 21, 2026
Hi Kristin, Thank you for taking the time to share your feedback. We’re glad you’re enjoying the LED mask so far, and we’re sorry to hear the fit isn’t as snug around your face and eyes as you’d like. We completely understand how important comfort and eye protection are during your sessions. We’ll be reaching out to you via email to follow up and help make your experience even better. Kind regards, Project E Beauty
The faulty product had to be proven time and time again; that was the case. Then waited weeks for a refund; no, I could not recommend
By Deborah L.
Response from Project E Beauty· Oct 21, 2026
Hi Deborah, Thank you for sharing your feedback, and we’re truly sorry for the experience you had. We understand how frustrating it must have been to provide proof several times and then wait for your refund. This isn’t the experience we want for any of our customers. We’ll be reaching out to you via email to follow up personally. Kind regards, Project E Beauty
Great product. Setting are fabulous makes this item easy to use. Different readings for personal needs. Delivery on time.
By Miss Geraldine H.
The worst customer service and I have heard the device does nothing from someone who has one. My package was lost. They did nothing. I finally went door to door, found it and was so frustrated by their lack of customer service that I just decided to return it. Of course they charged me shipping to return it.
By Josephine N.
Response from Project E Beauty· Oct 20, 2026
Hi Josephine, We're sorry to hear about your experience. Our team will reach out to you via email to resolve this for you. Best, Project E Beauty
It is a scam. They never do return or exchange. Dont buy from them.
By Zs N C.
Response from Project E Beauty· Oct 20, 2026
Hi there, We're sorry to hear about your experience. Our team will reach out to you via email to resolve this for you. Best, Project E Beauty
Never got my order
By Sean D.
Response from Project E Beauty· Oct 16, 2026
Hi Sean, We're sorry to hear you haven't received your order. This isn't the experience we want for our customers. We'll reach out to you via email shortly to look into this and get it resolved for you. Kind regards, Project E Beauty
I placed an order on 2nd but have no correspondence until 10th. So I track the order and it just says unfulfilled. I tried to contact but the chatbot is useless. It gives me whatsapp number but it's exactly the same. Asked me email them, or create a support ticket. Did both, nothing. The AI insists it's 1 day ahead of the UK time, doesn't tell me where they're based. Impossible to get hold of real staff. Update: I was told they sent me an email on 04th and must have landed on spam but I can confirm no email was sent and there was another email about 24hr promotion in my spam for the last 2 weeks.
By Sanz M.
Response from Project E Beauty· Oct 14, 2026
Hi Sanz, We're very sorry for the frustration and the lack of clear communication about your order. Could you please confirm your order ID and the email address used for your purchase? We will reach out to you directly via email to resolve this as soon as possible. Kind regards, Project E Beauty