Good software, but not trustworthy company
We are a small business operating in the field of sustainable consultancy. We started using Process Street in 2018. On the one hand the software is very powerful, on the other hand it is highly complex and very difficult to get used to it and to unlock all it's potential. While working with it, we became more comfortable and integrated it more in more in our companies processes, and even in the processes with clients. But this was a big fault. Firstly it is very difficult to remember all the many options of how it works if you do not work with it at least on a weekly basis. So if you are a small or mid size company like us that can not assign an employee specifically for this software - hands off from process street. But the main reason why we decided to walk away from it, or better walk away from the company Process Street, was their product policy or better said customer exploitation policy thats work as follows: 1. Start as a small company and refine your product from the feedback of your customers / beta testers. 2. Grow, launch more services and make your customers become dependent on your software 3. Once your customer base is big enough and your revenues fly, rise the prices abruptly and exorbitantly. And that's how Process Street executed that strategy: 1. They deleted the free plan that gives you the option to pause the service. 2. And they rose the pro plan from 30 USD per month and member to 415 USD (+1200 %) incl. more members. 3. They forbid companies like hours who paused not to get back to their old plan (with one member) and so forced us to join the new plan. Though they offered us to stay in the old plan when we don not pause we decided to cancel. This was a hard decision because we invested hundreds of hours in developing our processes with that software But THE basic prerequisite of all business relations is trust. And Process Street prefers the short term maximisation of gains to reliability and partnership. Though it is a great software, we recommend don't trust them and stay away.
By Mark