PrincessAceReviews of princessace.com

Terrible company and return policy. God forbid if your item doesn’t fit and you need to return it because it is not flattering. You’ll never get your money back. Do not buy through this company. It’s a total sham!!!

I regret not checking real customer reviews before ordering from PrincessAce. I spent $250 on a wedding dress that was completely misrepresented online. What arrived was a cheap imitation — the fabric was low-grade, the stitching poorly done, and it looked nothing like the elegant satin gown in the photos. It felt like a knockoff — and after a quick search, I found the exact same dress on AliExpress for just $30. Even worse, shortly after I complained, the store quietly reduced the price of the dress on their website from €250 to €85 — a clear admission that they had overpriced it from the start. Dealing with customer service was a nightmare. They initially promised a full refund, which I accepted, but only returned €160 — far less than what I paid. When I followed up, they started backtracking, contradicting their earlier emails, and denying the refund altogether. I have screenshots of all communication, including their refund offer, price changes, and the mishandling of my case. This company is not trustworthy. They mislead customers, dodge responsibility, and manipulate the situation when challenged. I rarely leave reviews, but I feel a responsibility to warn others. If you’re considering buying from PrincessAce — don’t. They wasted my money, my time, and almost ruined what should have been a special day. I will continue sharing my experience until they take responsibility and honor the full refund they promised.

I recently purchased a wedding dress from Princess Ace, and I am extremely disappointed with both the product and the customer service I received. The dress I received was defective, with poorly finished seams, loose threads, and detached tulle. The quality of the dress was far from what I expected based on the images on the website. It was not wearable in its current condition. When I contacted customer service to resolve the issue, instead of offering a reasonable solution, they offered me a partial compensation of only $30, which did not cover the significant defects. They even suggested I simply cut off the extra threads myself, which is unacceptable for a wedding dress. This experience has been frustrating and disheartening, especially for something as important as a wedding dress. I want to warn future buyers that this company may not meet your expectations and could cause unnecessary stress in the lead-up to your special day. Please be very cautious before purchasing from Princess Ace. I would recommend looking for more reliable and professional stores with better customer support and quality control."

The dress itself is lovely, fits well, and is just like the photo, it was alittle annoying, though, because the shipment took longer than anticipated.

Dont trust them!!!!! Wir haben vor einem Monat 3 Stuck bestellt, bis jetzt haben wir keine Ware erhalten, keine Sendungsnummer, keine Antwort,wir haben mehrere mals versucht auf der Webseite Infos über die Sendung zu bekommen, aber keine Antwort!!! Sehr unverschämt, unprofessionell. Bitte nichts da bestellen!!!!!!

been a month, still havent recented product

Do not order from this company their sizes are all wrong and they don't do returns. If you buy it and it doesn't fit you are stuck with it and out of pocket. The customer service is one guy emailing you with all sorts of excuses. Also it takes forever to be delivered. DO NOT ORDER FROM HERE.

Shocking experience. Ordered a dress on the 6th of June and chose expedited delivery which was advertised as 8-13 days from receipt of order. This dress was for prom and despite chasing and being promised it would be shipped within 3 days, that was over a fortnight ago and the dress still have not been shipped on the 28th June. Prom has been and gone and there has been no update. I've chased again twice and now they're just ignoring me. On the original reply promising the order would be shipped within 3 days they had the cheek to offer a discount off another order, as if! Luckily I ordered on credit card so next steps are to initiate a charge back. Ended up having to buy an emergency dress elsewhere and the stress has been unreal