PrincessAceReviews of princessace.com

Fraudulent company!!!! I would give this “company” a zero but it’s not an option. I ordered two sweatshirts on 12/2 and never received them. I have contacted the company countess times and heard back twice that they were “contacting the logistics team” and haven’t heard back again since. I believe this is a fraudulent company.

I ordered a wedding dress from Princess Ace and this was an extremely disappointing experience. The dress does not match the photos on the website at all. The material is cheap and very unpleasant on the skin. The lace is completely different, the style is not the same as advertised, and the color is also different from what was stated. The overall quality is very poor. Additionally, the package was shipped from China, which clearly means the dress is not American-made as the store’s U.S. address suggests. It is an inexpensive Chinese product, not what was advertised or expected. When I contacted the store, they offered only a small partial compensation, which was unacceptable. I insisted on returning the dress for a full refund. After that, the store completely stopped responding to my emails. As a result, we are preparing to take legal action and demand a full refund. I strongly do not recommend this store to anyone — especially not for something as important as a wedding dress.

Complete Fraud. Pictures look great - the product looks like a 12 year old made it. Princessace said it was thick cotton with embroidery and we got a 100% thin polyester shirt with the print that some-what resembled the embroidery in the picture. They charge you more to return ship the item than it cost to buy. (and it wasn't cheap to buy).

Very bad experience. I placed an order and waited over a month before they even informed me that the size I ordered was not available and not in stock. After that, they told me they would offer a compensation, but I have now been waiting more than two months and that compensation has never been properly honored. Instead, they sent me one dress of much lower value, nowhere near the $70–$80 I originally paid. I did not receive what I paid for, nor any clear explanation, refund, or solution. Their customer service is terrible. They take a very long time to reply, avoid responsibility, and do not give clear answers. This is extremely disrespectful to customers and feels dishonest. I do not recommend this store to anyone. Be very careful before ordering.

This website is a total scam! Do not buy from here. They make up shipping information. I bought jeans on December 5th. They said my address was undeliverable, and I have had multiple packages from other stores delivered to my address over the holiday season. After complaining, they offered to send me a new pair on the 27th instead of giving me a refund. They just want to drag things out. Terrible costumer service….. Do not buy from here!

Beware! This company is definitely a scam. They sent me a damaged item and would not refund me for it. After several emails sent, back and forth. They only credited me $20 from the $58 I spent for the damaged item. They also made me purchase something that was out of stock, and didnt notify me on this. I had to reach out to them FIRST to notify them on missing items. Horrible, yet difficult customer service! And experience.

Everything went great and the fabrics and fitting are better than expected!

Its not even worth 1 star, its poorly made with bad quality, the product looks nothing like the picture and it does not fit nicely at all, the stitches were lose and they have a bad return Polacy, also, I waited nearly a month fot it to arrive, I will never buy anything of of this site again. Its a total scam and I advice everyone not to buy from the princess ace