Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
12 reviews
PrimePaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission is to make payroll and HR complexity disappear. We’ve packaged 38 years of experience and an unrelenting commitment to service into an intelligent, versatile HCM platform. A platform defined by options and designed to deliver exceptional “I can’t believe how simple that is” experiences for HR and finance pros and every employee. This is how you replace manual work and frustrating spreadsheets with digital speed. It’s how you replace the compliance worries with confidence it’s all taken care of. And it’s how you finally stop wasting time on things that should just work, so you can get back to work.We strive to make our clients smile every day through exceptional client experiences. PrimePay holds the principles of serving its clients to the highest of standards. We are proud of our clients and how they focus on their teams.Our highly configurable cloud-based software and services help clients manage the employee life cycle. The less time organizations spend on tasks such as payroll or taxes is more time they can spend doing what they love.Our products were designed with our client’s unique needs in mind. In addition to payroll, we offer other solutions including HR support, time & attendance, benefits administration, and compliance, enabling our clients to easily manage the entire employee life cycle.
PrimePay (primepay.com) has 12 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
12 approved reviews, newest moderated first
The worst customer service I’ve ever had. I was with PrimePay for way too long because it’s a hassle to change. They’ve made late payments to the IRS on our behalf multiple times resulting in thousands of dollars in fees. They continued to bill us for payroll services after we cancelled and then 4 months later they’re trying to charge us an early termination fee. Do yourself a favor, stay away.
By B H.
OMG! Where do I start! We have been with PrimePay for almost 7 years. It was fine. Our contact was nice and customer service was good. No complaints. That all changed in late 2023. Suddenly our contact person left, and all emails went to a support center that never returned calls or emails. We changed to another payroll processor in January 2024. One person reached out to us asking why we are leaving. We were honest with them and heard nothing back from them. A few weeks later, we received an email saying they will charge an early termination fee of $628! What? WE'VE BEEN WITH YOU FOR 7 YEARS!!!!!!! I called and emailed and no one would return my calls. I could not find anything in the contract and T&Cs stating a termination fee. So, we just gave up figuring this would be it and no more contact with them. Oh no! They had the nerve to email us to come back and that things are soo much better now. In April 2024, I receive an invoice for a labor law poster and for paper W2s! I am not a customer anymore and do not need a labor law posted and I paid for the W-2s in January 2024! I called my bank to block all future ACH with PrimePay. I am going to file a claim with my bank to get the $628 back. Stay far away from this company.
By Mary C.
I cancelled them after using them for about 10 years or so, because their customer service just kept getting worse and worse about a year ago, but they keep submitting my SUI info to the department of labor (all zeros by the way) I have contacted them repeatedly and on the rare occasion that someone responds I am told they will look into this and they will get back to me (they do not). Now I am stuck paying my current Payroll company to fix Prime Pay's stupid mistakes. This is a TERRIBLE company!
By Nick M.
PrimePay was either bought by or merged with ADP. There was a window of opportunity where we could download reports before it was closed. Well my Workers Comp company needed my payroll reports for some of the time where my policy was in effect. After many times of requesting someone from PrimePay to help me out (over a month) I now have lost my WC coverage due to non-compliance because I cannot produce the documents that PrimePay has locked away in their vault.
By Marc C.
